Depot Engineer

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the LifeThe Service & Repair team supports the inspection, repair coordination, and service management of Medtronic medical devices, helping ensure products are restored and returned to customers efficiently. The team partners with Sales, Service, Logistics, Quality, and global service centres to manage repair workflows, service documentation, and customer communications.
This Depot Engineer position is based in Songpa-daero, Korea and operates in an onsite environment. The role is primarily office-based with some hands-on product inspection and repair-related activities. No travel is required.
The Depot Engineer is responsible for inspecting medical devices, coordinating repair activities, monitoring service progress, and supporting communications with customers and overseas service centres. This role plays a key part in ensuring timely repair execution, accurate documentation, and effective service delivery throughout the repair lifecycle.
Primary Responsibilities
Medium & Small Medical Device Inspection and Repair Management
Inspect incoming Medtronic small medical devices
Determine repair requirements based on inspection results and take follow-up actions
Manage overall repair progress and maintain service records
Review and document repair completion results
Overseas Repair Follow-up
Manage repair requests and progress with overseas service centers
Follow up on repair intake, quotations, lead times, and completion schedules
Confirm root causes and request appropriate action when delays or issues arise
Manage documentation and communication related to overseas repairs
Domestic Customer Communication
Respond to customer inquiries and provide updates on service progress
Communicate repair intake and completion results
Understand customer requests and relay them internally
Handle service-related issues with appropriate communication
Communication with Overseas Service Centers
Communicate with overseas service centers via email and, when needed, phone
Share repair requests, product conditions, and required documentation
Confirm service progress and respond to related follow-up items
Conduct basic English communication to support collaboration
Internal Collaboration and Operational Support
Work closely with Sales, Service, Logistics, and Quality teams
Coordinate repair and service-related schedules
Manage service history and related documentation
Support internal sharing and follow-up actions when issues arise
Required Qualifications
High School Diploma (or equivalent) AND 4+ years’ experience OR Associate’s Degree AND 2+ years’ experience OR Bachelor’s Degree.
Experience using Microsoft Office applications and managing service documentation.
Experience coordinating with customers and cross-functional stakeholders.
Ability to perform product inspection and support repair-related processes.
Ability to work onsite in Korea with no travel requirement.
Preferred Qualifications
Experience in medical device service, repair operations, or technical support.
English communication skills for email correspondence and coordination with overseas service centres.
Experience working with global service teams, suppliers, or customers.
Experience using Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), or service management systems.
Experience maintaining service records, repair tracking, and operational documentation.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
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Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
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This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).