Administration Officer - Care at Home

Job Description:
Help Shape the Future of Healthcare from the Heart of a National Service
Support a nationally recognised virtual healthcare service, playing a pivotal role in coordinating patient care and enabling innovative Rehab at Home and Hearts at Home programs across Australia.
Join a purpose-driven team transforming healthcare delivery, where your work directly supports clinicians, enhances the patient experience, and helps deliver high-quality care in people's homes.
Grow your career with one of Australia's leading not-for-profit health organisations, offering ongoing professional development, salary packaging, and the opportunity to contribute to the future of digitally enabled healthcare.
St Vincent's is a national leader in compassionate, innovative healthcare. Our Care at Home division provides national oversight and strategic leadership for virtual and home-based care services across St Vincent's Health Australia, including our Rehab at Home and Hearts at Home programs. As a digitally driven, innovation-focused division, we are committed to delivering equitable, connected care through human-centred design and agile service models.
At St Vincent's Care at Home, we're redefining how healthcare is delivered by bringing high-quality care directly into people's homes. Through our nationally recognised Rehab at Home and Hearts at Home programs, we combine clinical excellence, digital innovation and compassionate care to improve patient outcomes and experiences.
As part of our growing national team, you'll play a critical role behind the scenes, ensuring patients receive seamless support throughout their healthcare journey while enabling clinicians to focus on what they do best: delivering exceptional care
To support this work, we are seeking an Administration Officer to support the daily operations of our national Rehab at Home and Hearts at Home programs.
This role plays a key part in referral coordination, eligibility screening, client engagement and onboarding, appointment scheduling, administrative oversight of our digital care platform, and billing and invoice coordination.
The Opportunity
We are seeking a highly organised and proactive Administration Officer to join our national Care at Home team.
In this diverse and rewarding role, you'll be the operational backbone of our virtual healthcare programs, coordinating referrals, supporting patient onboarding, scheduling services, managing digital platforms and contributing to the smooth delivery of patient care across Australia.
You will work closely with clinicians, care coordinators, healthcare providers and patients while helping drive service excellence in one of Australia's most innovative healthcare environments.
This is more than an administration position.It's an opportunity to:
Be part of the rapidly growing virtual healthcare sector
Make a meaningful difference in patients' lives every day
Support innovative models of care that allow people to receive treatment from the comfort of their homes
Collaborate with clinicians and healthcare professionals across Australia
Develop expertise in digital health, healthcare operations and service coordination
Join a values-driven organisation committed to innovation, compassion and excellence
Permanent Full-Time 38 hours per week Based at St Vincent's Hospital on the Park, East Melbourne
What You'll Do
Receive and process referrals ready for triage, admission and discharge of patients within the patient administration system and associated document management
Manage the administration of the Care at Home digital care platform to ensure accurate data entry, client registration and support, and adherence to standard operating procedures
Support clients through the onboarding process and while engaged in the program to access and use the digital care platform, including technical troubleshooting as required
Manage appointment scheduling in accordance with internal business rules to ensure workforce resources are optimally utilised
Manage subcontracted care bookings as directed by clinical team members, including management of clinical documentation from subcontracted care providers
Support the management of billing and invoice coordination
Develop and maintain standard operating procedure guidelines for all administrative tasks
Assist with data collation for invoice preparation, service monitoring and evaluation
Participate and contribute to the Daily Management System of relevant clinical areas
Participate in quality and continuous improvement initiatives, team processes and service development activities
Assist with other administration duties as required across the various Care at Home programs, at the discretion of Care at Home management
About You
You're a highly organised administration professional who thrives in a fast-paced environment and enjoys being part of a team making a genuine difference.
You are known for your attention to detail, strong communication skills and ability to build positive relationships with a diverse range of stakeholders.
Most importantly, you're passionate about supporting exceptional patient care and contributing to healthcare innovation.
Key Experience & Capability
Knowledge, experience and ability to provide advanced level administrative support
Proficiency in Outlook and Excel is essential
Excellent verbal and written communication skills
Experience working within a health care setting, including knowledge of general medical and healthcare terminology
Experience using client record management systems and databases
Experience with scheduling appointments and use of scheduling platform/s as a function of service coordination
Demonstrated ability to work effectively and autonomously as part of a large team
Self-motivated, organised and able to plan, prioritise and adapt workload to meet deadlines
Demonstrated commitment to ongoing professional development and continuous improvement
Desirable
Qualifications in medical terminology and/or administrative training at certificate/diploma level
Experience in schedule coordination and use of scheduling platform/s
Experience using a digital care platform and/or supporting virtually enabled care
Why St Vincent's?
Be part of an innovative Care at Home model transforming healthcare delivery across Australia
Play a meaningful role supporting national programs that bring care into patients' homes
Join a purpose-driven organisation guided by the values of Compassion, Justice, Integrity and Excellence
Partner with clinicians, operational teams and healthcare stakeholders in a collaborative environment
Access employee benefits including salary packaging, discounted health insurance, retail and travel offers, accommodation savings and more
Access ongoing learning, professional development and wellbeing initiatives to support your growth and success
Interested? Apply Now!!!
If you're passionate about administration, healthcare innovation and making a meaningful impact, we'd love to hear from you.
Please note: Applications will be reviewed as they are received, and the role may close early if a suitable candidate is identified.
Equal Opportunity
At St Vincent's we celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to contribute.
We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTQIA+ community.
We are committed to fostering a workforce that reflects the diversity of the communities we serve.
Closing Date:26 October 2026 11:59pm
Reconciliation Action Plan:
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au