Key Account Director

Role Description The Key Account Director is a full-time, remote role responsible for owning relationships with strategic clients, ensuring retention, growth, and satisfaction. Day-to-day tasks include developing and executing account plans, leading business reviews, identifying upsell and cross-sell opportunities, and coordinating internal resources to meet client objectives. The person in this role will oversee project delivery for key accounts, monitor performance against agreed KPIs, and proactively address risks or issues. They will collaborate closely with sales, operations, and product teams, while providing clear communication and status updates to client stakeholders and internal leadership. The Key Account Director will also mentor team members involved in account delivery and contribute to continuous improvement of account management processes and best practices.
Qualifications
Strong account management skills, including strategic planning, relationship building, and contract renewal for key clients.
Demonstrated team management and team leadership abilities to guide cross-functional account teams and support their performance.
Proven sales experience in consultative or solution-based selling, with a track record of meeting or exceeding revenue targets.
Solid project management skills to oversee complex client initiatives, manage timelines, and coordinate stakeholders.
Excellent communication, negotiation, and presentation skills, with the ability to influence senior client stakeholders.
Experience working in a remote environment, with strong organizational and time-management skills.
Data-driven mindset, capable of using analytics and KPIs to inform decisions and demonstrate value to clients.
Bachelor’s degree in Business, Marketing, or a related field, or equivalent practical experience; prior experience in a director-level or senior account role is highly beneficial.

Work arrangement
Yes