German-Speaking Customer Success Manager

Are you the person members count on to stay on track?
The Customer Success Manager is a people person who keeps members accountable in their own language while speaking English and German.
You've kept customers active and renewing in a sales or retention role.
You'll onboard new members and get them to a first win.
You'll check in the moment someone goes quiet.
You'll keep members engaged so they stay and grow with us.
If this sounds like you, read on.
The Role
Onboard new members in their first week
Run daily engagement inside our Skool community
Check in on members who go quiet
Track member health in the CRM
Report on engagement and retention
Skills & Experience
Must-Haves:
2+ years in customer success, account management, or community management
Experience in sales, retention, or marketing
Fluent German (C1 level or higher)
Excellent English skills (C2 level).
Nice-to-Haves:
Hands-on experience with a CRM such as HubSpot or Salesforce
Direct experience with Skool
Background in coaching, education, or a membership or course business
Experience managing an online community or membership program (Skool, Circle, Discord, or Mighty Networks)
What We Offer
Schedule: Remote, Monday to Friday, 9 am to 5 pm Eastern (EST)
Compensation: $2,300 Monthly
About Us
We're an online membership community built on Skool.
Members join to learn, get support, and reach real results together.
We care most about members making progress, and this role keeps them moving.
We'd love for you to join us!
Submit your application, and we will be in touch soon.
Note: We will only consider resumes in English.
In the form, please respond "EDELWEISS" to the "Why should we consider YOU for this position?" question.
Important Note: This is a contractor position, not an employee role.

Work arrangement
Yes