Especialista de Performance CX

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Especialista de Performance CX based in Brazil.
We are looking for a data-driven CX Performance Specialist to optimize the daily performance of B2B customer experience operations. In this role, you will monitor key operational metrics, identify bottlenecks, and implement targeted actions to improve efficiency and service quality. You will combine advanced analytics, SQL, and AI-powered tools to investigate root causes and turn insights into practical solutions. Working closely with CX leadership, Workforce Management, Process, and Training teams, you will help resolve performance issues quickly and sustainably. You will also explore large language models and automation to streamline workflows and enhance operational decision-making. This is an opportunity to shape the future of customer experience in a collaborative, technology-driven, and fully remote environment.
How Jobgether Works
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Work arrangement
Yes