Director of Operations

Key Responsibilities
• Accountable for achieving service level, cost, quality and employee morale within his/her AOR.
• Ensuring & Developing SOP compliance & implementation of the policies and is a part of audit team to find gaps and provide quick and accurate solutions.
• Work with Engineering and Product teams to develop solutions, SOPs and to drive automation within their facilities.
• Facilitate communication and coordination with different teams such as commercial, security & fleet.
• Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.
• Monitoring employee’s safety and security parameters across region and ensures no unlawful activity occurs.
• Ensuring the pipeline and succession plan for the team for SMs and below is in place.
• To assess the capability gaps of the team and to build/execute a plan to close the gaps.
• Formulating a contingency plan for his/her respective AOR.
• Plan & execute facility relocation, expansion, and sorter implementations.
• Responsible for training, mentoring, coaching of Senior Managers & Managers.
• Benchmarking with competition regarding First Mile & Middle Mile Delivery solutions to bring in innovations and industry best practices to Delhivery.
• HR/Employee related KRA’s – Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor
Person Specifications- Skillsets/Education
• Functional Skills – Operations Management, Data Analysis, Change Management, Stakeholder Management
• Experience - 7-12 years of relevant experience in Logistics/ Manufacturing industry.
• Behavioral Skills - Good communication and people management, analytical skills, task prioritization and follow-up (execution)*.
• Ability to work well in a team environment. Collaborate with internal and external resources in order to gain credibility with senior management.
*Traveling will be a part of the role. (1-2 weeks of travel per month)

Work arrangement
No