Operations Manager

About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Operations Manager – Defence Theatre Logistics (DTL)
Shape the future of Defence logistics with Toll Group.
Are you ready to apply your planning skills and knowledge to a role that directly supports Australia’s Defence capability? At Toll Group, we are proud to be expanding our Government and Defence portfolio through the Defence Theatre Logistics (DTL) contract.
We’re looking for an Operations Manager to help oversee the Government & Defence contract execution from an operational delivery perspective across warehousing, distribution, and support functions, Attend governance and command meetings in accordance with the contractual governance structure, Directly manage operational leadership teams across national and site levels, with authority to delegate, escalate, and reallocate resources as required to meet performance targets, Review, develop, and implement effective operational processes, systems, and practices that drive compliance, consistency, and efficiency, Drive the adoption of best practices and improvement initiatives to optimise warehouse operations, resource planning, and service delivery, Ensure operational readiness and responsiveness to Defence priorities, including surge activities, short-notice taskings, and mission-critical deliveries, Act as the escalation point for operational issues, working with internal and external stakeholders to resolve matters promptly and effectively
Based at HMAS Penguin in Mosman NSW, you’ll act as a critical bridge Lead national operational teams to foster a proactive, high-performance, and safety-first culture, Maintain strong working relationships with Defence and internal stakeholders to resolve issues quickly and effectively and Work closely with internal planning, safety, commercial, and compliance teams to ensure alignment of operations with strategic and contractual requirements.
Why join us?
When you join Toll Group, you’re not just taking a job – you’re joining a global team of more than 16,000 people driven by one shared purpose: to deliver what matters.
We offer:
Industry-leading training and career development.
Supportive, inclusive teams with approachable leaders.
Opportunities to grow across a global logistics network.
A role where your insights have national impact.
How you’ll make the right impact
As a Operations Manager, you’ll play a key role in ensuring our Defence logistics operations run efficiently and in line with contract expectations. Reporting to the Operations Manager, you will:
Oversee Government & Defence contract execution from an operational delivery perspective across warehousing, distribution, and support functions
Attend governance and command meetings in accordance with the contractual governance structure
Directly manage operational leadership teams across national and site levels, with authority to delegate, escalate, and reallocate resources as required to meet performance targets
Review, develop, and implement effective operational processes, systems, and practices that drive compliance, consistency, and efficiency
Drive the adoption of best practices and improvement initiatives to optimise warehouse operations, resource planning, and service delivery
Ensure operational readiness and responsiveness to Defence priorities, including surge activities, short-notice taskings, and mission-critical deliveries
Act as the escalation point for operational issues, working with internal and external stakeholders to resolve matters promptly and effectively
What you’ll bring
We’re looking for motivated professionals who bring:
5 years of experience in operations management roles in logistics, supply chain, or Defence-related environments
Leadership experience within Defence operations, Defence industry, or private sector logistics supporting Defence contracts
Proven experience managing operational delivery in complex, high-volume environments (e.g., national contracts, multi-site networks)
Extensive understanding of warehouse and distribution operations, performance measurement, and readiness models
Strong knowledge of compliance, WHS, and quality assurance frameworks in Defence or critical logistics environments
Proficiency in ERP/WMS platforms and strong capability in analysing operational performance data
Excellent stakeholder engagement, influencing, and conflict resolution skills
Strong leadership capability, with experience building and managing high-performing teams
Sound financial acumen with experience in managing operational budgets, workforce planning, and resource allocation
Proven ability to manage competing priorities and maintain service continuity in dynamic environments
Tertiary qualifications in Logistics, Supply Chain Management, Business, or related fields (preferred)
Australian military logistics or Defence operations background (highly desirable)
Australian Citizenship and eligibility to obtain and maintain AGSVA security clearance undefined
Eligibility to make the grade
To apply for this role, you must:
Be an Australian Citizen.
Be eligible to obtain and maintain an AGSVA Defence Security Clearance (Baseline or higher).
Be prepared to undertake pre-employment checks including criminal history, medical, and other background assessments.
Next Steps
Submit your resume and a brief cover letter outlining your experience and what motivates you to work with us via the “apply ” link.
Apply now and help deliver what matters – directly supporting Australia’s Defence capability.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.