Assistant Manager - Automation & Innovation - Global Service Centre

Job Description
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for
people around the world. DP World exists to make the world’s trade flow better, changing what’s possible
for the customers and communities we serve globally. With a dedicated, diverse and professional team of
more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is
pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly
transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and
Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient
end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping
the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking,
we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade,
minimizing disruptions from the factory floor to the customer’s door.
About DP World Global Service Centre
DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process
excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services,
Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As
we experience exponential growth, there has never been a more exciting time to join us. Discover your
next role here and change what's possible for everyone! As an equal employer that recognizes and values
diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at
their best. Join us and be part of an amazing team that is transforming the future of world trade.
Designation: Assistant Manager - Automation & Innovation - Global Service Centre
Location: Ghansoli, Navi Mumbai
Primary Purpose
To lead the technical design, development standards, mentoring, training, and delivery governance for RPA
/ automation platforms and related automation solutions.
This role is critical because the team will include junior external hires as well as internal resources who
need to transition into RPA delivery capability.
Key Role Responsibilities
 Lead the design and development of solutions using approved RPA / automation platforms.
 Define automation development standards, including workflow structure, selectors, exception handling,
logging, retry logic, testing, and documentation.
 Guide Automation Engineers in workflow design, debugging, selector creation, and production-readiness.
 Train and mentor internal Senior Automation Specialists to develop hands-on RPA skills.
 Establish a structured upskilling path for internal resources from Power Automate / BI / macro capability
into RPA / automation platform workflow development and automation support.
 Review automation designs before UAT and production deployment.
 Support complex debugging across browser automation, desktop automation, Excel, files, APIs, and
application workflows.
 Support architecture decisions for RPA / automation platforms, workflow orchestration, Windows runtime
machines, Git-based delivery, and unattended execution.
 Work with IT teams on VM setup, robot accounts, browser extensions, permissions, and deployment
requirements.
 Provide guidance on when to use RPA / automation platform, Power Automate, macros, Python, API-based
automation, or other tools.  Help build reusable components, templates, runbooks, and automation support practices.
 Ensure internal resources are not only process contributors but are progressively capable of building,
testing, and supporting automations.
Skills & Competencies
 8-12+ years of experience in automation, RPA, software development, or enterprise application
automation.
 Strong hands-on experience in at least one major RPA platform such as major RPA / automation platforms,
desktop automation tools, or equivalent automation tools.
 Strong understanding of workflow design, exception handling, retry logic, logging, and production support.
 Good knowledge of selectors, including XPath, CSS selectors, and Windows UI Automation.
 Strong debugging and root-cause analysis skills.
 Experience with Git or structured version control.
 Ability to mentor junior developers and train non-RPA internal resources into structured automation
developers.
 Good stakeholder communication and documentation skills.
Preferred / Good-to-Have Skills
 Experience with RPA platforms and workflow orchestration tools.
 Python knowledge.
 C# / .NET exposure.
 Node-RED or JavaScript knowledge.
 Power Automate, Power BI, and Excel macro/VBA exposure.
 API integration and JSON handling experience.
 Docker or basic infrastructure understanding.
 Agentic AI or AI-assisted automation awareness.
Success Measures
 Automation Engineers become productive within 2-3 months.
 Internal Senior Automation Specialists develop basic RPA / automation platform capability within 3 months.
 Internal Senior Automation Specialists can support or modify simple automations within 3-6 months.
 Team follows consistent standards for workflow design, selectors, logging, error handling, and
documentation.
 Production issues reduce through better design and reusable components.
 Clear development, testing, deployment, and support practices are established.

Work arrangement
No