Associate Customer Business Manager – Walmart & Sam’s Club

JOB PURPOSE
Walmart and Sam’s Club represent the #1 strategic growth customer for Home Care North America, making this a high-impact role with meaningful exposure to one of Unilever’s most important customer ecosystems. The Associate Customer Business Manager will help accelerate growth across the Home Care portfolio by supporting customer strategy, performance analytics, digital commerce, and day-to-day business delivery across Walmart and Sam’s Club.
This is a strong development role for someone who wants to build deep customer management capability in a complex, fast-moving, and highly visible retail environment, with exposure to merchant engagement, assortment and innovation planning, POS analytics, forecasting, omnichannel priorities, and cross-functional business leadership.
Reporting to the Senior Customer Business Manager, the ACBM will own at least one defined merchant relationship and business area while leading analytics and supporting execution across the wider Home Care portfolio.
Success requires strong business acumen, disciplined execution, comfort managing multiple priorities, and the ability to translate data into clear recommendations for customer and internal teams. This role is based in Rogers, Arkansas, and requires the candidate to be located in the area.
KEY RESPONSIBILITIES
Customer Growth & Business Management
• Own defined customer workstreams and at least one assigned merchant relationship or business area, with coaching from the Senior Customer Business Manager.
• Support development and execution of the Walmart and Sam’s Club Home Care customer plan, with a focus on accelerating growth for HCNA’s #1 strategic growth customer across assortment, innovation, distribution, promotion, and digital fundamentals.
• Use insights to support customer and internal discussions and ensure agreed actions are completed on time.
POS, Forecasting & Performance Analytics
• Use Walmart and Sam’s Club Scintilla data to analyze pricing, dollar and unit volume, promotions, shopper activations, and new-item performance.
• Prepare accurate weekly POS recaps and maintain sales, forecast, and performance trackers.
• Support sales forecasting, trade tracking, and evaluation of investment effectiveness and return on investment.
• Provide analysis and inputs for line reviews, ASP, and other key customer meetings.
Omnichannel / Digital Execution
• Support implementation, optimization, and measurement of digital assortment and omnichannel priorities.
• Monitor digital fundamentals including content, traffic, search, conversion, and the consumer path to purchase.
• Partner with eCommerce, Digital Marketing, Brand, and Shopper Marketing teams to improve execution across the Walmart and Sam’s Club digital ecosystem.
Customer Administration & Operational Excellence
• Own accurate and timely customer administration for assigned workstreams, including new-item setup, portfolio maintenance, sales inputs, and required customer systems.
• Track deliverables, identify risks, and follow through with internal partners to support on-time, high-quality execution.
• Identify opportunities to simplify work, improve processes, and strengthen data quality and reporting.
Cross-Functional Partnership
• Partner with Customer Development, Brand, Shopper Marketing, Shopper Insights, eCommerce, Finance, and Supply Chain to support customer and Unilever priorities.
• Influence decisions through clear analysis, practical recommendations, and consistent follow-through.
• Communicate effectively with buyers and internal stakeholders while escalating risks and decisions appropriately.
CRITICAL SUCCESS MEASURES
• Consistent delivery of accurate POS reporting, forecasts, customer administration, and assigned workstreams that improve business visibility and decision-making.
• Clear, data-based recommendations that strengthen customer planning, selling stories, line reviews, ASP inputs, and progress against growth priorities.
• Strong follow-through on agreed actions, risks, and cross-functional dependencies, resulting in on-time, high-quality execution for Walmart and Sam’s Club.
• Measurable improvement in customer fundamentals across assortment, innovation, distribution, promotion, digital shelf performance, and investment effectiveness.
REQUIRED QUALIFICATIONS
• Bachelor’s degree required.
• 3+ years of experience in the CPG or retail industry, including sales, customer development, customer management, or buying roles.
• Proficiency in Microsoft Copilot, PowerPoint, Excel, IRI and/or Nielsen or Circana, and Scintilla forecasting, and financial tools.
• Working knowledge of eCommerce retail fundamentals, traffic and conversion drivers, search & display.
• Prior experience in eCommerce or omnichannel management preferred.
• Ability to forecast sales and manage trade investment and return on investment.
• Proven ability to communicate clearly with a wide variety of stakeholders and coordinate assigned work across cross-functional teams.
• Strong collaboration and influencing skills with internal and external partners.
• Ability to connect data, customer context, and business priorities into clear, practical recommendations.
• Ability to leverage future trends and market insights and think creatively when building business plans and influencing the customer.
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At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee.
(US add on):
Unilever is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities.
ARE YOU INTERESTED?
Please apply via this portal as e-mail applications will not be processed. By applying to this role, you are confirming that you have informed your Line Manager and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact your Talent Partner.
Pay: The pay range for this position is $88,600 to $133,000. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.
Bonus: This position is bonus eligible.
Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
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At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee.
Unilever is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities.
For more information on your federal rights, please see Know Your Rights: Workplace Discrimination is Illegal
Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.
If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.