Java Support Analyst

Role: Java Support Analyst
Location: Hyderabad & Bangalore
Experience: 4+ years
Immediate Joiners Only
RESPONSIBILITIES
Provide L2 support for mission-critical Java applications in production environments.
Lead incident management activities and drive timely resolution of production issues.
Perform detailed root cause analysis (RCA) and implement preventive measures.
Analyze application logs and troubleshoot complex production problems.
Debug and troubleshoot Core Java code to identify and resolve application defects.
Execute Unix/Linux commands for application monitoring, log analysis, and troubleshooting.
Perform database analysis and write SQL queries for issue investigation and data validation.
Support deployment activities and production releases.
Monitor applications and infrastructure using AWS monitoring tools.
Work closely with development, infrastructure, and business teams during incident resolution.
Create and maintain support documentation, runbooks, and knowledge articles.
Participate in on-call support and major incident management processes.
Identify opportunities for automation and operational improvements.
SKILLS & EXPERIENCE
Mandatory Skills
4+ years of experience in Application Production Support.
Strong understanding of Incident Management, Problem Management, and RCA processes.
Hands-on programming experience in Core Java 8.
Ability to analyze and debug Java applications at code level.
Strong hands-on experience with SQL queries and database troubleshooting.
Good knowledge of Unix/Linux operating systems and shell commands.
Experience troubleshooting enterprise-scale production applications.
Strong analytical, debugging, and problem-solving skills.
Excellent verbal and written communication skills.
AWS Skills
Amazon EC2
Amazon S3
Amazon CloudWatch
AWS IAM
Amazon EKS
Amazon ECR
AWS CodePipeline
AWS CodeDeploy
Preferred Skills
Knowledge of Microservices architecture.
Exposure to CI/CD concepts.
Experience working in cloud-hosted production environments.
Understanding of monitoring and observability practices.
ITIL-based support experience.
QUALIFICATIONS
Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.
AWS certification is a plus.
ITIL certification is an advantage

Work arrangement
No