Telecommunications Specialist

Company Description Square Yards is India’s largest integrated platform for real estate and mortgages, with a strong and fast-growing presence across the UAE, the wider Middle East, Australia, and Canada. The company focuses on digital disruption and category leadership, offering a seamless consumer experience across the full real estate journey, including search, discovery, transactions, home loans, interiors, rentals, property management, and post-sales services. Square Yards connects buyers with an extensive network of 500+ partner real estate developers, 150,000+ agents, and 100+ banks and NBFCs. In addition to its consumer platform, the company is building disruptive B2B SaaS solutions for developers, banks, and agents, creating diverse opportunities for professionals who want to work at the intersection of technology and real estate.
Role Description This is a full-time, on-site Telecommunications Specialist role based in Bengaluru. The Telecommunications Specialist will configure, monitor, and maintain voice and data communication systems, including PBX, VoIP, call routing, and related network components. Responsibilities include diagnosing and resolving telecommunication issues, coordinating with vendors and internal IT teams, and ensuring system uptime and quality of service for contact centers and business units. The role involves supporting end users, handling service requests, documenting changes, and optimizing telephony workflows to improve customer interactions and operational efficiency. The specialist will also contribute to capacity planning, security compliance, and periodic upgrades of telecommunication infrastructure.
Qualifications
Strong knowledge of telecommunications systems and telecommunications infrastructure, including PBX, VoIP, SIP, and call center solutions.
Effective communication skills to collaborate with cross-functional teams, vendors, and end users, and to explain technical information in clear, accessible language.
Proven troubleshooting skills for diagnosing, prioritizing, and resolving telephony and network-related issues in a fast-paced environment.
Customer service skills with a focus on responsiveness, professionalism, and supporting internal and external stakeholders.
Experience with telecom service providers, call recording tools, IVR systems, and telecom billing or cost optimization is beneficial.
Familiarity with networking fundamentals (LAN/WAN, routers, switches, QoS) and basic security practices for communication systems.
Bachelor’s degree or equivalent experience in Telecommunications, Information Technology, Electronics, or a related field.
Ability to work on-site in Bengaluru, manage multiple tasks, and adapt to evolving business and technology requirements.

Work arrangement
No