Senior Debt Management

Company Description Navi Finserv Pvt Ltd is a fast-growing financial services company focused on providing accessible and customer-centric lending solutions across India. The organization leverages technology to streamline credit processes, offering a range of products designed to meet diverse borrowing needs. Navi Finserv emphasizes compliance, transparency, and responsible lending practices, creating a secure and trustworthy environment for customers. Team members are encouraged to contribute to continuous improvement, innovation, and operational excellence within a dynamic and collaborative workplace.
Role Description The Senior Debt Management role at Navi Finserv Pvt Ltd is a full-time, on-site position based in Bengaluru. This role involves overseeing debt recovery operations, monitoring delinquent accounts, and implementing effective strategies to reduce non-performing assets while maintaining a customer-focused approach. The Senior Debt Management professional will review account portfolios, analyze repayment trends, coordinate with collection teams, and ensure adherence to regulatory and internal compliance standards. Daily responsibilities include setting collection targets, guiding junior staff, preparing performance reports, and collaborating with cross-functional teams such as risk, legal, and customer support. The role also involves recommending process improvements, participating in policy discussions, and supporting strategic initiatives to strengthen overall debt management practices.
Qualifications
Strong expertise in debt recovery, account monitoring, and portfolio management, with the ability to design and execute effective collection strategies.
Proficiency in data analysis and reporting, including the use of spreadsheets, dashboards, and MIS tools to track performance and identify trends.
Solid understanding of lending products, credit processes, and regulatory guidelines relevant to debt management in the financial services sector.
Excellent communication, negotiation, and conflict resolution skills to manage customer interactions professionally and ethically.
Ability to lead and mentor teams, set operational targets, and collaborate effectively with internal stakeholders.
Strong organizational and time-management abilities, with attention to detail and a focus on compliance and risk mitigation.
Prior experience in collections, debt management, or credit control, preferably within a NBFC, bank, or fintech environment.
Bachelor’s degree in Finance, Business, Economics, or a related field; advanced certifications in credit or risk management are an advantage.

Work arrangement
No