Customer experience officer

Whizz HR is hiring a Customer service specialist to work with an award winning network agency at Mumbai.
Job Description
ROLE AND RESPONSIBILITIES
● Deal with clients’ inquiries via live chat & email.
● Perform personal clientele analysis and take actions as required.
● Handle client inquiries appropriately and ensure that high level service is provided.
● Promote available products and services to clients.
● Develop and maintain excellent relationships with prospective and existing clients.
● Cooperate effectively with other departments as required.
● Contribute to team effort by achieve targeted results.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
● Bachelors/ Master’s Degree. Any Field
MUST HAVE:
● Client handling experience in the financial services sector is a definite plus.
● Native Hindi speaker with excellent oral and written skills in English (Tamil is a plus)
● Ability to multitask and maintain a high-level of organization.
● Outstanding communication and interpersonal skills.
● Excellent computer literacy.
OTHER DETAILS:
● Work from Home until further notice.
● Equipment provided upon employment.
● Bonus upon performance.
● Potential for career and promotion upon performance.
● Big opportunity to learn and expand in the industry.
● Benefits (Social Insurance/Health).
Interested candidates share your resume on hello@whizzhr.com
Regards,
Whizzhr

Work arrangement
Yes