Embodiment Operations Manager

Job Description:
As an EOM you will be in charge of managing complex, high value and cross-functional projects
in the following domains.
● Major and complex repair projects: Management of major and complex repair projects
including but not limited to incidental and fleet wide repairs.
● Support projects which can be retrofits or repairs linked to known issues . This activity is
accomplished for internal Airbus stakeholders.
● Modification projects: Management of modification projects within maintenance
activities. This activity is accomplished either for internal Airbus stakeholder or
customers.
Your main tasks and responsibilities will include:
A. Project management
- Defining the industrial feasibility (cost, lead-time, risk) of the project during the acquisition
phase. Establishing the project overall integrated planning from aircraft recovery preparation or
aircraft damage assessment up to delivery back to the Customer in compliance with the
contractual requirements, industrial capabilities and Airbus policies,
- Throughout each project, continually anticipate and highlight potential issues. Develop in real
time any mitigation/recovery plan accordingly,
- Motivate cross-functional teams to find solutions and complete the tasks in the time frame and
in the agreed budget. Federating both the internal and external (service providers) teams around
the projects.
B. Profitability and cost management
- Establishing all the Business Control Sheet (BCS) parameters for the industrial part of the
project taking into account the Customers’ requirements,
- Ensuring project objectives with respect to time, cost and quality are achieved. Monitor and
ensure real-time tracking of project costs and margin, as applicable. Maintaining a full control of
deal profitability to comply with Airbus financial objectives.
C. Risk management
- Ensuring that all potential risks within the project are identified before contract signature and
pro­ active/corrective actions are implemented in due time,
- Presenting significant and politically sensitive projects to the upper management for final
approval,
- Managing the technical/financial risk related to the designated in-service aircraft/operators on
which Airbus has a financial exposure.
D. Contract management
- Preparing and managing the content and issue the contractual agreements for chargeable
services (Major repairs, a/c modifications),
- Ensuring AIRBUS commitments are consistent with the Make or Buy strategy.
E. Communication and reporting
- Driving the communication process within AIRBUS and third parties, through which instructions
and information will flow,
- Negotiate the contract with the customer ensuring that Airbus revenue and EBIT targets are
achieved.
- At the end of each project, make a synthesis of the REX aiming at improving the reliability and
cost effectiveness of the organization's processes.
This role will involve travel for business and as such you must be able to travel accordingly.
This job requires an awareness of any potential compliance risks and a commitment to act with
integrity, as the foundation for the Company's success, reputation and sustainable growth.
Your boarding pass:
You will be able to demonstrate the following skills and experience:
- Aircraft Structure and/or Systems engineering background with at least 5 years of
experience,
- Aircraft Maintenance operations experience,
- Strong Experience in project management,
- Knowledge and experience of Part 145 and Airworthiness Regulations is required,
- Experience in customer communication including contract sales negotiation.
- Good adaptation to new situations and challenges,
- Team spirit,
- Advanced level of English.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Customer Services Sdn Bhd
Employment Type:
Permanent
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Experience Level:
Professional
Job Family:
Customer Account and Service Management <JF-CS-CA>
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