Client Support Associate - (On-site)

What We Offer:
Transportation allowance
Canteen Subsidy
Night Shift allowance as per process
Health Insurance
Tuition Reimbursement
Work Life Balance Initiatives
Rewards & Recognition
Internal movement through IJP
What You’ll Be Doing:
Respond to client inquiries via email tickets and phone calls
Support clients with product features and system functionality
Troubleshoot basic system or functionality issues
Coordinate support services such as training, data migration, and system reconfiguration
Escalate complex issues to internal teams when required
Maintain service quality and follow defined processes
Collaborate with internal teams to resolve client concerns
We Expect You to Have:
1–3 years of experience in customer or technical support roles
Experience working in a SaaS environment preferred
Familiarity with helpdesk/ticketing tools (Zendesk is a plus)
Strong verbal and written communication skills
Ability to analyze problems and provide quick, effective solutions
Willingness to work assigned shifts, including Pacific Time-based schedules
Bachelor’s degree or equivalent work experience preferred
Usage of GenAI will add an additional advantage
Preferred Skills:
Basic knowledge of Audit
Proficiency in MS Excel fundamentals
Strong organizational and collaboration skills
Open-minded attitude with a willingness to learn

Work arrangement
No