General Manager, Phones

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Summary:
Clio acquired Corvum, a cloud-native VoIP telephony platform built exclusively for law firms. Corvum had been in Clio's app directory since 2020, many of its users were already integrated with Clio.
We are hiring a General Manager to turn that acquisition into a business and scale it across Clio's SMB base. You will be the accountable cross-functional owner of Clio Phones.
This is a build role. There is a product, an expert team, and an installed base. There is not yet a pricing architecture, a repeatable attach motion, a support model, a forecast, or an operating cadence. You will create all of it, then make it scale.
What you'll own
The business and the plan
Own Clio Phones performance end to end. You will own the operating metrics from day one, with full P&L ownership as the business matures
Build the operating plan and investment model with Finance.
Serve as Clio's market authority on legal-vertical voice — customer needs, category economics, competitive dynamics across legal-specific providers
Run the business review cadence, own the OKRs, and report performance and recommendations to Clio's executive team
Go-to-market
Partner with the Sales overlay
Partner with Customer Success on implementation
Partner on launch sequencing, positioning and demand partnership with Marketing
Own retention and expansion, not just acquisition
People
Lead, hire and retain domain phone experts
Own the milestones, manage the risk, and hit the value-creation targets in the deal thesis
Telecom operations
Voice is operationally unforgiving. An outage means a firm misses a client call
Own number inventory and porting at volume: order accuracy, first-pass success, rejection recovery, port timelines, and port-outs treated as retention events
Own carrier and vendor relationships — SLAs, redundancy, routing quality, rate management, invoice reconciliation against usage — and negotiate the multi-year commercial terms behind them
Own reliability from the customer's side: uptime targets, monitoring, status page, incident escalation, post-incident review
Own fraud controls: toll-fraud detection, spend caps, account security
Regulatory and compliance
Own the recurring compliance calendar with Legal and Tax
Own telecom tax filing cadence
The team
Lead a cross-functional pod through influence, with named owners across product, engineering, sales, success, support, legal, tax and finance
Stand up a dedicated Phones Operations team covering porting, provisioning, carrier escalation and compliance operations.
Recruit and develop people who treat AI fluency as part of the craft
The market
Own the partner portfolio — carriers, hardware, installation — and be the escalation point when a partner misses
Represent Clio Phones with customers, partners, industry bodies and at Clio events
What you'll bring
Required
8+ years in UCaaS, VoIP, CPaaS or telecom, including 4+ years in a senior leadership role owning a voice business line or a voice operations organization
Deep, hands-on command of number porting, carrier management, 911, and US and Canadian telecom regulation (FCC, CRTC, state commissions)
Experience launching or scaling phones inside an SMB software company, or running voice operations at a provider serving SMB customers
Fluency in voice economics: carrier cost, cost to serve, contribution margin, churn. You've owned a number and defended the model behind it
Enough depth in SIP, networking and session border controllers to challenge engineering and diagnose escalations. You will not be hands-on in the stack
Executive-level negotiation, including multi-year commercial deals with carriers or channel partners
Demonstrated results moving GTM and engineering organizations you did not control
Decision-making under ambiguity. Scope, org design and priorities will move, and you'll define them rather than wait
Scrappy and structural. You'll do the work yourself when there's no one to delegate to, and build the system so you don't do it twice
The ability to explain complex telecom problems simply to customers, reps and executives
Credibility with a professional-services audience. Legal, legaltech or regulated-industry experience is a strong advantage
Preferred
Launched phones inside a vertical SaaS platform
Built a porting or voice operations team from scratch
Integrated an acquired product and team into a larger platform
Canadian telecom experience
What you will find here:
Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
EAP benefits for you and household members, including counseling and online resources
401k matching and Child Education Savi