Insurance Manager

Company Description Claritas Eye & Retina Institute, founded in 2024, is a privately held specialty clinic focused on patient-first retina and cataract care. The clinic combines empathy with strong clinical expertise to deliver tailored diagnostics, medical treatments, and advanced surgical services. Claritas emphasizes individualized care plans designed around each patient’s needs and visual outcomes. Team members collaborate closely to ensure a supportive, high-quality experience for patients and their families.
Role Description This is a full-time, on-site Insurance Manager role based in Delhi, India. The Insurance Manager oversees end-to-end insurance operations, including verification of patient insurance coverage, processing pre-authorizations, and coordinating approvals for diagnostic and surgical procedures. The role includes managing claims submissions, tracking reimbursements, and resolving denials or discrepancies with insurers. The Insurance Manager works closely with the front office, clinical staff, and billing team to ensure smooth patient experiences, clear communication about coverage and out-of-pocket costs, and accurate documentation. The position also involves maintaining relationships with insurance providers, updating internal processes based on policy changes, preparing periodic financial and operational reports related to insurance, and guiding team members on best practices in insurance handling.
Qualifications
Strong Finance and Insurance skills, including understanding of medical insurance policies, reimbursement processes, and basic healthcare finance.
Proven Team Management capabilities to supervise, train, and support staff involved in insurance and billing workflows.
Excellent Customer Service skills to communicate clearly and respectfully with patients about coverage, claims status, and payment options.
Relevant Sales and relationship-building skills to maintain and optimize partnerships with insurance providers and support clinic growth.
Attention to detail, proficiency with practice management or billing software, and strong organizational abilities.
Good written and verbal communication skills in English; local language proficiency in Hindi is beneficial.
Prior experience in healthcare or insurance management, ideally in an eye care or specialty clinic setting.
Bachelor’s degree in Finance, Business, Healthcare Administration, or a related field, or equivalent practical experience.

Work arrangement
No