Finance Operations Specialist (Commission Collections), Chase Travel

Shape the future of finance operations by joining our dedicated team. Unlock your potential as you help maintain financial accuracy and support business growth. Be at the heart of our collections process, collaborating with talented colleagues and making a meaningful impact. Bring your expertise to a role where your skills drive results and career advancement.
Job Summary
As a Finance Operations Specialist, Commission Collections in the Finance Operations team, you will manage all aspects of collections for outstanding supplier invoices. You will play a key role in maintaining accurate supplier balances and ensuring data integrity. In this role, you will communicate directly with suppliers, collaborate with team members, and contribute to process improvements. You will have the opportunity to make a difference and grow your career in a supportive environment.
Job Responsibilities
Research outstanding supplier invoices to determine payment status using back-office systems and clearing house websites
Verify invoice cancellations and status through GDS systems
Communicate directly with suppliers regarding outstanding invoices
Oversee dedicated VIP advisors’ outstanding invoices to ensure accounts remain in good standing
Run outstanding commission reports as requested by VIP advisors
Provide Service Desk support for agents requesting collection assistance
Perform additional duties and projects as assigned to support business needs
Required Qualifications, Capabilities, and Skills
Minimum of 1 year of experience in commission collections
Proficient in Microsoft Office applications, including Outlook, Word, Excel, and Teams
Strong Excel skills, including pivot tables, data manipulation, and data mining
Exceptional communication and mathematical skills
High degree of organization, accuracy, and attention to detail
Ability to work under pressure and meet deadlines
Demonstrated problem-solving and critical thinking abilities
Ability to work on a night shift schedule
Preferred Qualifications, Capabilities, and Skills
Minimum of 2 years of experience within the travel industry
Experience with GDS systems
Experience with TRAMS or Travcom back-office systems
Exposure to AI-enabled business tools and willingness to adopt emerging technologies that support process improvement and operational excellence.