Field Service Engineer

Responsibilities 1. Completes and successfully pass assigned training tasks on assigned products and responsibilities
Expert knowledge of Sciex and OEM products
Working knowledge of applications/software workflow
Expert in performing high quality installation, repair and maintenance on mass spec instruments
Assigned and responsible for customer satisfaction at strategic accounts
Performs IQ/OQ and other qualification products. Includes training.
Conducts special projects as directed
Leading the tracking and completion of district PMs
Assists the District Manager with identifying resource and training needs.
Mentors and trains lesser experienced staff members
Expert in HPLC installation and maintenance
Performs preventive maintenance on select products
Demonstrates and completes all administration duties
Maintains own tool and parts inventory to ensure adequate supply
Assist District/Process Manager with coordinating background work and leading technical discussions for regional escalations
Troubleshoots and resolves difficult service situations both within assigned accounts as well as across the district/region
Detailed technical speech of company products in seminars.
May fill in for District Manager as needed
Required Qualifications
Bachelor degree or above, major in: Chemistry Analysis or Electronics.
Prior experience using and/or servicing mass spectrometry or related scientific instruments.
Proven system analytical problem solving skills.
Works independently and as part of team
Drives commercialization of SCIEX products
Expert knowledge of electrical and electro- mechanical technology
Participation in PSPs & Kaizens
Able and willing to learning new technology and new skill.
Well communication skills required, either to internal partner and customers. 10. Well oral and written English skill.
Well computer skills using windows and Microsoft office.
Able and willing to travel extensively to cover our distributed instrument base.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.

Work arrangement
Yes