License Compliance Specialist

QAD is seeking a License Compliance Specialist, to join the Global Renewals and License Compliance team in Poland. As a License Compliance Specialist you will be performing User Assessment audits on customers with single or dual databases and managing UCA mailbox by reviewing customer files, confirming license count and the type in QAD. You will also collaborate with customers and internal teams for missing or corrupt data and you will handle the process of sending to the customers the assessment request as well as initiate post audit transactions. You will be working with large international manufacturing companies in a multinational environment.
What you will do:
Conduct and analyze software usage audits on customers with single or dual databases and post results to the UCA customer record
Manage UCA mailbox and UCA database Customer records. This includes reviewing customer files, confirming license count and type and updating customer records
Communicate with other departments and customers regarding customer data changes to ensure accuracy
Manage mailings to customers. This includes setting the appropriate flags for the different stages of statuses, ensuring contact name and email address fields are populated, manually sending Multi-National customers assessment requests and manually updating customer records
Initiate post audit selling and negotiations
Create and prepare management and metrics reports upon request
Manage and participate in projects
Update process documentation and work instructions
Other duties as assigned
Bachelor's degree and a minimum of 2 years of related experience in Customer Service Environment/ Customer Administration/Help Desk; or an equivalent combination of education and work experience;
Very good knowledge of MS Office (especially of Excel), Google Suite, Lotus Notes;
Strong analytical abilities, excellent interpersonal and communication skills, a high degree of attention to detail
Negotiation skills and understanding of sales processes will be of advantage
Time management and organizational skills
Very good command of English both written and spoken

Employment type
Full-time

Work arrangement
No