Technical Supervisor-Dealer Service, Quality & Technical Information EMEA

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Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.
Location: Petit-Rechain, Belgium
Workplace Category: Hybrid
Travel Required: Yes
Direct Reports: N/A
The Technical Supervisor – Dealer Service, Quality & Technical Information (EMEA) is responsible for ensuring consistent service quality, technical compliance, and dealer performance across EMEA. The role governs Dealer Service Level Assessments, technical tools, warranty support, and the full lifecycle of technical information (service literature, bulletins, advisories, and safety communications).A key responsibility is acting as EMEA interface with the technical literature organization of Mercury Marine, ensuring accurate, timely, and controlled dissemination of all technical documentation and service communications. Provide technical support to Sales Offices, Distributors, and Dealer networks. Deliver or support technical training sessions at BME facilities and regional hubs. The role also provides backup support for Safety Recall Campaigns and Product Rework / Update programs, ensuring field execution consistency and compliance with safety and regulatory requirements.
Position Overview:
Dealer Service Level Assessment & Audit Governance
Define, implement, and monitor Dealer Service Level KPIs across EMEA regions.
Lead and coordinate Dealer Service Level Assessments and audits across Sales Offices and Distributors.
Ensure consistency in audit methodology, scoring systems, and reporting standards.
Set performance targets aligned with After-Sales strategic objectives.
Follow up corrective actions to ensure closure and continuous improvement.
EMEA After-Sales Performance Coordination
Act as central technical governance point for EMEA Sales Offices and Distributors.
Consolidate and analyse after-sales performance data and report insights to leadership.
Ensure harmonized implementation of after-sales processes across all regions.
Identify performance gaps and drive structured improvement initiatives.
Technical Literature Ownership & Publication Control
Own coordination, validation, and distribution of all technical literature, including:
Owner manuals
Service manuals
Service bulletins
Service advisories
Technical updates and field communications
Ensure technical documentation is accurate, controlled, and consistently updated.
Guarantee timely publication and distribution to all EMEA stakeholders (dealers, distributors, sales offices). Maintain document control, version traceability, and obsolescence management.
Act as EMEA interface with Technical Literature Department of Mercury Marine, ensuring:
Alignment between global and regional documentation
Integration of field feedback and engineering updates
Resolution of documentation gaps or inconsistencies
Ensure structured and standardized communication of technical information across the network.
Safety Recall Campaigns & Product Rework
Act as backup support for Safety Recall Campaigns and Product Rework / Update programs.
Support coordination of field execution for safety-related campaigns in EMEA.
Ensure dealers and distributors correctly implement recall instructions and technical updates.
Monitor campaign progress and compliance status across regions.
Support communication flow between Engineering, Quality, and field organizations.
Contribute to ensuring regulatory compliance and customer safety in all campaign activities.
Technical Tools & Documentation Management
Maintain and update the official BME after-sales tool list (diagnostic tools, workshop equipment, service requirements).
Ensure consistent communication and adoption of tool standards across EMEA.
Support workshop capability standardization and technical readiness.
Update tool requirements based on product evolution and service feedback.
Warranty, Pre-Authorizations & Claims Support
Provide backup support for warranty claim evaluation and pre-authorization processes.
Ensure technical validation of claims is aligned with policy and quality standards.
Support escalation cases requiring advanced technical assessment.
Contribute to cost control and fraud prevention in warranty operations.
Quality Reporting & Continuous Improvement
Develop and maintain structured after-sales and quality performance reports.
Analyse field failure trends and recurring technical issues.
Feed field insights into product improvements, literature updates, and service processes.
Technical Support & Training
Provide technical support to Sales Offices, Distributors, and Dealer networks.
Deliver or support technical training sessions at BME facilities and regional hubs.
Ensure dissemination of technical updates, service procedures, and best practices.
Support development of regional technical competencies.
Required & Preferred Qualifications:
Technical level degree or equivalent by experience
5-10 years of experience in after-sales, technical service, or quality roles in a technical industry (marine, automotive, industrial equipment, or similar)
Proven experience in dealer/distributor network support and field service operations
Strong background in technical troubleshooting, warranty processes, or service engineering
Experience with multi-country or EMEA-level coordination is highly desirable
Exposure to dealer audits, service KPI management, or quality assurance systems
Experience interacting with engineering, quality, and product support teams
Previous involvement in technical documentation processes (service manuals, bulletins, updates) is a strong advantage
Experience supporting or coordinating recall campaigns or product update programs is a plus
Experience in managing and delivering training
High sense of quality and the ability to deliver clear reporting
Must be willing to travel from time to time as a normal part of the job
Good IT skills to support the training development and quality analysis and reporting
Fluent English
Knowledge of French is highly important
Ability to speak other European languages is an asset
Excellent communicator
Strong team player
Customer oriented
Working Conditions:
The hiring range for this position is 82.500€ - 113.300€ (payable in 13.92 instalments).The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context. In addition to base pay, this position is eligible for an annual discretionary bonus in accordance with company policies, and a range of competitive benefits.
In addition to the competitive salary, we offer the following benefits:
A Bonus plan at a target of 10% of the annual salary;
Meal vouchers with a face value of 10€;
5 extra-legal vacation days ;
Group Pension, Disability Plan & Hospitalization Insurance;
The possibility to work from home 2 days per week with a daily net allowance;
Monthly Employer Specific Expenses
Company car with a charging solution;
Company Mobile Phone;
Free access to LinkedIn Learning to support your personal growth;
Employee Discount Program that allows for discounts on Boats, Engines and P&A;
Employee Boat Rental Program;
A unique, fun and rewarding work environment that fosters individual growth and rewards performance in the Marine segment of the recreational industry.
Why Brunswick:
Whatever tomorrow brings, we’ll be at the leading edge. As the clear