Client Services Administrator

WHAT IS ON OFFER
Alfred H Knight has an exciting opportunity for a Client Services Administrator to join the team in Rustenburg. This individual will be functionally responsible for the management of the day to day operations within the AHK Admin and Client Liaison department to ensure that efficient and high-quality service is provided to meet reporting deadlines and priorities agreed with AHK Head Office and clients. The role covers all aspects of managing job administration and co-ordination from client instruction, acknowledgement, updates, queries through the running of the job and finally to reporting archiving and maintaining of records.
The Client Services Administrator plays a vital role in client relations and making sure that our company's values and professionalism are always displayed.
ABOUT US
Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.
We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.
DO YOU HAVE WHAT IT TAKES?
To be successful at Alfred H Knight the incumbent will need to display the following:
REQUIRED KNOWLEDGE AND WORK EXPERIENCE
Essential:
Manage and plan their workload in the form of daily meetings with their respective Client Services Coordinator to ensure that tasks are completed effectively and timeously within the division. Training of trainee Client Services Administrators and provision of guidance, direction and support where necessary
Ensure compliance with regulations, best practice and of the organizational policies and procedures
Communicate challenges, repetitive issues, frustrations with Branch Managers, Client Services Coordinator, Site Operations team and collaborate with in order to find solutions to resolve job related queries to improve overall reporting efficiency
Strive for continuous improvement, ongoing learning and assist where needed by providing support to the trainee Client Services Administrators with the guidance of their Client Services Coordinator
Attend daily plan meetings with management and the operations teams so as to stay informed and aligned with the job progress ensuring better coordination towards the overall objectives
Ensuring that their roles and responsibilities are clearly understood thereby reducing the likelihood of errors
Allocating of tasks to ensure that the overall workload is evenly distributed between the Client Services team in the absence of the Client Services Coordinator
Ensure that their workload is assessed and managed on a daily basis and prioritized to ensure the TAT issues are addressed immediately to avoid delays
Promote diligent and accurate work to ensure client and colleague satisfaction
Keep the lines of communication open at all times between the Client Services Coordinator, Branch Manager and the Operations Teams
Keep the lines of communication open at all times between yourself and the clients. Clients are to be updated with respect to the job progress, delays, or deviations from best practice
Follow ups to be done when the site operations inspectors have not provided updates
Ensure and monitor that the level of professionalism is maintained when communicating to the clients, fellow colleagues, site operation team members in person, telephonically, or via email
Lab Create Functions – Job Management System
AHK Shared Drives - File Management System
Ad-hoc Projects and Other: Undertaking other duties of an appropriate nature in consultation with Site Branch Manager/ Client Services Coordinators
Required Knowledge, Skills and Behaviours
Extremely driven, including the ability to build strong relationships, project a positive attitude, motivate and develop others across the business to drive for people engagement
Believes in drives for Employee Engagement as the best approach to the employer and employee relationship, including an employee-oriented, high-performance culture which emphasises empowerment, quality, productivity, high standards, goal attainment and individual and team development
Ability to work both as part of a team and contribute individually
Communication: Excellent written and oral communication skills, with the ability to present clear, well structured reports and briefs in accordance with documented methods and procedures
Quality: "Right first time approach" completes work to a high standard, continually looking for improvements and strong problem-solvers, high level of attention to detail is key within this role
Project management: Takes responsibility for initiating and completing tasks, manages priorities and time to successfully meet deadlines
Managing uncertainties: Handles pressure and ambiguity well, exercises good judgment and handles challenges in a mature manner
Critical thinking: Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision
Team Player and Interpersonal: Builds and maintains positive working relationships with their own team and more widely
Able to work as part of a team as well as independently
Required Work Experience
1-2 Years working experience within the TIC industry experience is an added advantage
Previous experience within the shipping / warehousing environment wo

Employment type
Full-Time

Work arrangement
No