Health Care Customer Service Representative

This is a Fully Remote Job
About Our Client:
The organization operates within the health care customer service sector, addressing challenges related to insurance billing, financial assistance, and payment processing for patients. It supports a wide geographic reach across multiple states in the United States, providing remote work opportunities and specialized support for veterans and military spouses.
About the Opportunity:
The HEALTH CARE CUSTOMER SERVICE REPRESENTATIVE role is designed to manage inbound and outbound communications, resolving inquiries about insurance and billing. This position plays a key role in facilitating payment arrangements and ensuring compliance with relevant regulations, directly impacting customer satisfaction and financial operations.
Responsibilities:
Handle calls to resolve billing and payment issues using established protocols
Provide clear and professional responses to patient and account holder inquiries
Facilitate payment collection and payment plan arrangements on behalf of the client
Follow client-specific policies and protocols
Investigate and respond to client inquiries
Enter and monitor payment arrangements
Comply with FDCPA, FCRA, HIPAA, and other applicable laws
Requirements:
Minimum 1 year of experience in call center or customer service involving public contact
Preferred knowledge of medical terminology, patient billing, healthcare insurance, or administration
Ability to work in a fast-paced, deadline-driven environment
Strong organizational skills and ability to multitask
Flexibility to work evenings and Saturdays as needed
Ability to work cooperatively within a team
Bilingual skills are an advantage
Broadband internet with hardwired connection and minimum 40 mbps download/5 mbps upload speed
Camera use required during training and as directed during shifts
Pay Range and Compensation Package:
Bilingual Remote: $18.00/hr plus opportunity for quarterly performance increases up to $2.00/hr within the first 12 months
Non-Bilingual Remote: $16.00/hr plus opportunity for quarterly performance increases up to $2.00/hr within the first 12 months
Benefits & Perks:
Health, Dental, Vision, Life, and Disability Insurance
401(k) with employer match
HSA/Flexible spending accounts
Paid time off starting at 90 days
Annual profit sharing
Seven paid holidays
Family friendly events
Wellness programs and gym reimbursement
Provision of all necessary equipment and technical support
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes