Residential Service Manager

Residential Service Manager | Pinangba Services | Ny-Ku Byun Elders Village
Employment Term: Permanent Full Time
Location: Cherbourg – Ny-Ku Byun Elders Village
Remuneration: Competitive Salary + Super + Not for Profit Salary Packaging
Additional Benefits
Sign On Bonus $2,000
Retention Bonuses $27,500 paid in instalments over 24 months
Relocation Package up to $5,000 available to those needing to relocate
Additional remote living and relocation benefits may also apply through NFP salary packaging
Pinangba is the Aboriginal and Torres Strait Islander service delivery arm of BlueCare. The foundations of Pinangba are built from our cultural identity and strong community relationships and partnerships.
Ny-Ku Byun Elders Village, meaning ‘Our Home’, is located in the Aboriginal community of Cherbourg, where One Community, Many Tribes reflects the strong community connections at the heart of the village. Ny-Ku Byun provides high-quality aged care in a welcoming, home-like environment centred on our Elders, families and community.
We value cultural knowledge and lived experience. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
About the role:
As Residential Service Manager, you’ll lead the day-to-day operations of Ny-Ku Byun Elders Village, working alongside your team to provide high-quality, culturally responsive and person-centred care to our Elders.
You’ll provide leadership across quality, compliance, care governance and service performance, ensuring the facility meets regulatory and accreditation requirements while supporting continuous improvement and strong operational outcomes. You’ll also oversee the financial sustainability of the service, including occupancy, resources and the effective delivery of hospitality, lifestyle and support services.
Working closely with your senior clinicians and frontline leaders, you’ll lead and develop a multidisciplinary team of nurses, personal carers and support staff, providing coaching, direction and support to enable their success.
At the heart of the role is building strong relationships with Elders, families, employees and community, ensuring Ny-Ku Byun continues to provide quality care that respects individual needs, culture and connection to community.
We encourage our team to be creative and enjoy themselves while contributing to our success. Come join one of the most trusted community and residential care providers in Australia.
Role requirements:
With a strong background in residential aged care or healthcare service management, you’ll bring demonstrated leadership capability and a genuine commitment to quality, person-centred care. You’ll be confident leading multidisciplinary teams, managing operational and financial priorities and supporting your people to deliver strong service outcomes.
Relevant tertiary qualification OR equivalent experience in high-level service delivery and quality – Essential
Extensive leadership and management experience within residential aged care or a comparable care environment – Essential
Demonstrated financial capability, including operational budget management – Essential
Experience working within and leading a multidisciplinary team – Essential
Strong understanding of resident-centred care and residential aged care service delivery – Essential
Knowledge of continuous quality improvement practices – Essential
Strong interpersonal, communication and problem-solving skills
Experience working with Aboriginal and Torres Strait Islander clients and communities
Ability to provide leadership, coaching and mentorship to team members
Ability to satisfy relevant probity checks required by legislation or organisational policy – Essential
In accordance with requirements outlined by the ACQSC and/or NDIS, this role is considered Key Personnel. You will be required to meet key suitability criteria and complete additional compliance measures
Employee Benefits:
Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference
BlueCare is proudly part of the UnitingCare Family, we’d love you to be too
Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.
Child safe, Child friendly
UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:
Provide welcoming, safe & nurturing services for children
Implement measures to prevent child abuse and neglect within our services
Appropriately and immediately address child abuse and neglect if it does occur
Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme
Diversity & Inclusion
Our approach is simple –everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. For additional support and to meet our RAP Team, email reconciliation@ucareqld.com.au
Safe workplace
We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.
Commitment to Safeguarding
We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.