Service Development Manager

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Service Development Manager - OPAT
Location: Field Based, UK
Reporting to: Commercial Manager
Role Summary
Baxter Homecare Services is seeking a commercially driven Service Development Manager to grow our OPAT and Desferrioxamine homecare business across a high-value NHS territory.
This role is responsible for driving the growth of Baxter Homecare Services' OPAT business across a high-value NHS territory. The Service Development Manager will identify, develop and secure new business opportunities, expand patient access to OPAT services, and build strategic partnerships with NHS stakeholders. Working cross-functionally across commercial, clinical and operational teams, the role will deliver sustainable growth whilst ensuring excellent patient and customer outcomes.
Key Responsibilities
Develop and execute a territory growth plan to increase patient numbers, revenue and market share.
Build and manage a strong pipeline of NHS business development opportunities.
Develop relationships with key stakeholders including Consultants, Pharmacists, OPAT Leads, Procurement Teams and Commissioners.
Lead commercial discussions to secure new service adoption and expand existing accounts.
Act as the primary commercial contact for OPAT homecare services within the territory.
Work cross-functionally with Clinical, Pharmacy, Patient Services and Operations teams to support service delivery and customer satisfaction.
Present service performance and growth opportunities during customer review meetings.
Monitor market trends and competitor activity to identify growth opportunities.
Essential Requirements
ABPI qualified.
Proven business development or sales experience within healthcare, homecare or clinical services.
Demonstrated success generating new business and managing a structured sales pipeline.
Experience selling services or solutions rather than purely products.
Strong experience working with NHS customers and navigating complex stakeholder environments.
Excellent communication, influencing and relationship-building skills.
Desirable Experience
OPAT, infusion, homecare or broader clinical services experience.
Knowledge of NHS procurement and commissioning processes.
Experience growing services within NHS Trusts and healthcare organisations.
What Success Looks Like
Growth in patient numbers and territory revenue.
Expansion of Baxter's OPAT services within NHS customers.
A healthy pipeline of new business opportunities.
Strong, trusted relationships with key NHS stakeholders.
Continued market share growth through service-led selling and customer partnership.
What are some of the benefits of working at Baxter?
Competitive total compensation package
Professional development opportunities
High importance placed on work life balance
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Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
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