Customer Experiences Operations Coordinator

Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.
We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design.
Join us on our mission to shape the future of our industry.
The Customer Experience team at Cohesity is on a mission to deliver world-class executive customer experiences and engagement. Our team is customer-obsessed, and focused on accelerating revenue growth, strengthening trusted executive partnerships, and consistency reinforcing Cohesity’s market leadership.
As the Customer Experience Operations Coordinator, you will support the Executive Briefings and Corporate Events managers in crafting memorable customer experiences. Reporting to the Sr. Director, Corporate Events, you will work with a high level of confidence, be highly organized and detail-oriented with exceptional prioritization, organization and project management skills.
We are a fun, collaborative, fast-paced team that thrives on a high level of work output. We are focused on continuous process improvement and are customer experience focused. We’re looking for a teammate who’s excited to build a world class program with us.
This is a great fit for someone who is highly organized, comfortable working across finance and procurement systems, and energized by keeping behind-the-scenes operations running smoothly and accurately.
HOW YOU’LL SPEND YOUR TIME HERE:
Plan all EBC logistics including briefing room setup, promotional items and welcome amenities
Manage EBC briefing documents and post event evaluations and surveys
Manage the briefing platform to ensure accurate and branded engagement details
Provide on-site support and manage day-of logistics for HQ executive briefings, including speaker readiness, speaker transitions, room setup, catering, materials set up and other operational support to ensure a polished and seamless experience for attendees.
Oversee EBC room maintenance and inventory in partnership with Facilities teams
Coordinate logistics for customer engagements: scheduling, catering, lodging, transportation, and other special requests
Prepare meeting spaces and materials: agendas, name tents, badges, A/V setup, personalized collateral, and welcome screens
Build Splash microsites for corporate events and tradeshows and manage attendee invitation and approval process.
Open and process purchase requisitions (PRs) for events, ensuring accurate coding, approvals, and timely submission
Track purchase order expenses against event budgets and flag discrepancies to Event Managers
Create, update, and manage Jira tickets to support event workflows, requests, and cross-team handoffs
Coordinate shipping, receiving, and inventory tracking of EBC and events swag, booth assets, and other event materials
Reconcile invoices with vendors, finance, and procurement teams
Maintain organized records of contracts, POs, and vendor documentation for reporting purposes
Serve as a point of contact for vendors and internal stakeholders on operational/administrative questions (billing, shipping status, ticket updates)
Monitor PR approvals
Ship and track to ensure materials arrive on time for each event
Support the Events and EBC team with general administrative tasks: department credit card expense tracking and budget status reporting
Help maintain and improve internal operations processes (PR templates, Jira workflows, shipping checklists) to increase team efficiency
Working knowledge of Salesforce (SFDC), including account/opportunity lookups, identifying account owners for meeting routing, and creating and managing campaigns for lead tracking.
WE'D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:
2-3 years’ experience in hospitality, concierge service, or events
This is a Cohesity HQ-based position requiring in-office 3 days a week
Detail-oriented, polished, articulate with ability to manage multiple tasks at once
Tools: MS365 with strong proficiency in Excel and PPT, Nexus or briefing tool like Briefing Edge, CRM proficiency. Familiarity with Splash, Jira (or comparable workflow tool) and Coupa are a plus.
This is a high visibility role with executive interaction in most executive briefings in our headquarters.
Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.
#LI-JB1
Disclosure Pursuant to Applicable State Equal Pay Transparency Laws - This position has a starting pay range as listed below. Actual salary depends upon many factors, including a candidate’s skills, qualifications and experience, location, and salary expectations, and therefore a starting salary at the low end, high end, or even above the stated range may be offered. This position may also be eligible for bonus compensation, commission (if in a sales function), and/or equity grants. Additionally, full-time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time.
Pay Range :
$119,700.00-$133,000.00
The compensation noted above is based on an annualized hourly rate assuming normal full-time employment.
Data Privacy Notice for Job Candidates:
For information on personal data processing, please see our Privacy Policy.
Equal Employment Opportunity Employer (EEOE)
Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or recruiting@cohesity.com for assistance.
In-Office Expectations
Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.
We strongly prefer candidates who are currently located in or near the designated job location. Candidates outside the area should apply only if they are committed to relocating prior to their start date and have the legal right to work in the job location.