KYC Markets Renewals Middle Office Associate/Senior Associate

Be the Know Your Customer (KYC) expert partners trust: own renewals, drive compliance, streamline processes, and elevate client experience.
As a KYC Middle Office Associate/Senior Associate within the KYC Middle Office team, you will act as a single point of contact and subject matter expert (SME) for ensuring timely completion of our existing customer KYC records. You will be aligned to a designated Front Office team (e.g. Sales, RMP, Deal Team or Transition Management) and facilitate across all teams on KYC execution. You will quickly build rapport with our internal and external customers to ensure the KYC aspect of the Clients onboarding experience is exceptional, efficient and world class.
Job responsibilities
Manage the KYC Renewals book of work for your designated Front Office sub-LOB to prioritise active requests, provide status updates and manage the end-to-end process
Build and develop strong partnerships, identify challenges and eliminate roadblocks with all internal partners
Work with the Front Office teams, directing clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence
Ensure all information to and from our Clients is accurate, complete and compliant with AML, Local and Corporate Due Diligence requirements
Coordinate case prioritization, capacity planning, and assignment with our Global Maker teams and QC
Stay up to date of any changes to processes and procedures, regulatory change and ensure impacts are communicated to our business partners
Manage personal workload and priorities ensuring timely escalation of key risks/issues to management
Identify and execute process improvements, provide guidance and support on key process and technology initiatives to the business
Work as a role model to peers and drive training and sharing of good practices
Might lead peers engaged on the same portfolio
Required qualifications, capabilities, and skills
Strong written and oral communication skills with experience of conflict resolution
Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers
Client focused whist maintaining a strong controls mind-set
Proactive and flexible approach to personal workload and wider team targets
Effective at managing time appropriately and organising workload for maximum productivity
Working knowledge of KYC/Compliance/AML standards
Demonstratable experience in improving Client Experience and streamlining processes
Sound understanding of the Financial Industry
Knowledge of multiple client types (i.e. Corporates, Non-Banking Financial Institutions, Banks, Foreign Correspondent Banks, Non-Operating/Asset Holding Companies, Governments, Organizations, Publicly Traded Companies, Small and Large Privately Held Operating Companies)
Preferred qualifications, capabilities, and skills
Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.