Operations Manager

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.
Having the right people is essential for us to deliver the exceptional levels of service that our clients deserve. Our skilled team are experts in their field with market-leading experience and accreditation levels.
In this post, you will report to the Operations Lead and you will leverage your Operations Management experience to support our project delivery teams to deliver a portfolio of projects. We deliver software, IT infrastructure and broader business process solutions and as such you’ll need to be able to demonstrate credibility in this space.
Responsibilities include:
Line manage and support delivery colleagues, including delivery line managers, through check-ins, objectives, development and routine people processes
Coordinate recruitment, onboarding and team training for delivery roles
Act as the first level of project escalation, escalating material risks to the Operations Lead
Manage resource allocation, capacity forecasting and operational trackers
Oversee project governance, the RAID dashboard, mobilisation and closure
Ensure customer concerns are owned and resolved, and keep teams informed with clear delivery updates
Promote compliance with HSE, ISO and information-security requirements, and support timesheet, finance and procurement administration
Requirements
Experience managing or supervising delivery teams in a technology, project, service or professional services environment
A practical understanding of project or service delivery, including plans, actions, risks, reporting and governance routines
Experience supporting colleagues through regular check-ins, onboarding, development activity and day-to-day performance conversations
Strong organisation skills and the ability to coordinate workloads, priorities and actions across several teams or assignments
Confidence working with Project and Service Managers and raising concerns constructively when delivery support is required
Clear written and verbal communication skills, with the ability to summarise progress, issues and required actions
Sound judgement, including an understanding of when an issue can be resolved within the team and when it should be escalated
A collaborative, supportive management style combined with a clear focus on accountability and follow-through
Comfort working with operational data, trackers and standard reporting tools
Benefits
At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package:
Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can.
A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes.
At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us.
If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.

Work arrangement
No