VAS Supervisor

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a dynamic Warehouse Supervisor to join our Warehouse Operations team.
In this role, you will be responsible for overseeing day-to-day Value-Added Services (VAS) operations, leading team productivity and safety, and ensuring accurate, on-time delivery without stock damage. You will play a crucial role in eliminating root causes of operational errors, maintaining strict quality standards, and optimizing resource allocation to support continuous improvement and budget efficiency.
You will join a collaborative and high-performing operations team, working closely with Customer Service Representatives, Transport, and Inventory teams to deliver seamless customer service.
What You'll Do
In this role, you will:
Drive Operational Excellence & Delivery: Oversee and control Value-Added Services (VAS) order quality, performance, and inventory accuracy to ensure on-time delivery meets customer requirements while reducing operational costs.
Lead & Support Teams: Collaborate with warehouse operations, Customer Service Representatives (CSR), and internal support functions to plan daily staffing, conduct operational briefings, and cultivate a productive, team-oriented work environment.
Ensure Compliance & Safety Standards: Ensure strict compliance with Health, Safety, and Environment (HSE) standards, access control, and 5S (Sort, Set, Shine, Standardize, Sustain) warehouse practices to maintain a secure and safe workplace.
What You'll Bring
The ideal candidate will have:
2–3 years of experience in warehouse or logistics operations, preferably in a team-leading or supervisory role.
Strong knowledge of warehouse operations, Value-Added Services (VAS), and Warehouse Management Systems (WMS/SAP), alongside intermediate proficiency in Microsoft Excel, Microsoft Outlook, and Radio Frequency (RF) scanner equipment.
Proven ability in team leadership, root-cause problem solving, manpower planning, and driving key performance indicators (KPIs) under tight operational deadlines.
Diploma or equivalent qualification in Logistics, Supply Chain, Warehousing, or Operations Management.
What We Offer (Benefits)
Competitive compensation aligned with experience.
Paid time off and holiday entitlement.
Flexible work options and shift patterns to support work–life balance.
Comprehensive health, wellness, and retirement plans.
Opportunities for continuous learning and professional growth.
Category: Operations Group