Receptionist

Job Title: Receptionist
Location: Vision Vet, Penrith, part of Linnaeus
Job Type: Full-time, Permanent
Hours: 40 Hours per week, 8.30 am - 6 pm. No weekend work
Veterinary Vision is looking for a friendly, organised, and professional Receptionist to join our busy specialist veterinary hospital. This role is key to delivering excellent client service and ensuring the smooth day-to-day running of reception.
You will be the first point of contact for clients, supporting appointment bookings, enquiries and administrative processes while working closely with the clinical and nursing teams.
Key Responsibilities
Welcome clients and provide a professional, friendly service
Manage telephone calls, emails, and reception enquiries
Book appointments and assist with referrals and repeat prescriptions
Complete daily banking and reconcile payments
Monitor and follow up outstanding client balances
Maintain accurate client and patient records
Carry out weekly health & safety checks for reception areas
Support general administration including scanning and filing
What we’re looking for
Excellent customer service and communication skills
Strong organisation and attention to detail
Ability to work in a busy environment and prioritise tasks
Professional, calm, and team-focused approach
Experience in administration or reception roles (veterinary or medical experience is a bonus)
Must have previous customer-facing experience (minimum of 12 months)
Ability to work well under pressure.
Confident and professional telephone manner.
What we offer
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
About Us
Veterinary Vision offers a dedicated ophthalmology referral service for cases referred throughout the UK. We are equipped with state-of-the-art operating facilities for all types of ocular surgery in a friendly, caring environment where the well-being of the patient is our top priority.
Veterinary Vision is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Veterinary Vision , Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
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Salary Value:£26,701 per annum;