Customer Support Team Leader

Klarstein has been designing, producing, and selling products in the areas of kitchen appliances, garden & living, sports and consumer electronics since 2005 and is now one of Europe’s largest digital companies including over 400 employees around the globe. We love brands and products!
€1,400 base salary + a variable component of approximately €650/month, depending on performance
Join our Customer Support team and take responsibility for coordinating and developing a team of 15–20 employees, driving productivity, improving processes and ensuring excellent customer satisfaction across multiple markets.
What you will do:
Coordinating a team of 15–20 Customer Support employees in a multicultural environment.
Monitoring the productivity and performance of the Customer Support department.
Managing shift planning, overtime and holiday approvals to ensure uninterrupted customer support coverage for the respective countries.
Training new employees to ensure they adapt to their roles as quickly as possible.
Conducting regular weekly one-to-one meetings with team members.
Regularly assessing employees’ knowledge of products, sales arguments and other relevant skills, evaluating the results and proposing areas for improvement.
Regularly updating relevant documents and Customer Support manuals on the company intranet.
Participating in projects focused on supporting sales and improving customer satisfaction.
Continuously identifying and proposing new approaches and opportunities to optimise processes.
What we are looking for:
Secondary education with a school-leaving certificate
At least 1 year of experience in a Team Leader role
Previous experience working in Customer Support
Fluent Slovak (C2) – mandatory
Intermediate English (B2) – mandatory, as English is actively used in daily communication
Experience in employee training and development is an advantage
Experience in individual or team coaching is an advantage
Excellent communication and presentation skills
Ability to motivate, engage and develop team members
A team-oriented mindset and willingness to embrace and communicate change
Ability to work independently, take initiative and maintain a broad perspective
Strong organisational skills, attention to detail and a structured approach to work
What we offer:
Teambuildings – Meet your colleagues in informal setting like Family day and let yourself loose during our Christmas and Summer parties. One thing we can assure you of is that in BBG we know how to party
Coffee bar – Help yourself to sweets and fresh fruit, sparkling water, tea or coffee to the heart’s content
Employee discounts – Save 30% on anything from our brands (like Klarstein or Capital Sports). Kitchen appliances, top-notch sound systems, garden furniture ... you will surely choose something from 2500 products we have on offer
Multisport card – Free access to hundreds of sport centres, wellness centres, gyms or classes (yoga, dance, etc.) all around the country. Almost completely paid for by us
Bonuses for special occasions – We realize, that work is only a part of your life, and will support you on your personal journey as well. And thus, will give you a special bonus on occasions
Sick days – On top of an annual leave, you have a few paid sick days you can use to recover
Slovnaft BAjk – If you want to commute by bicycle, we will chip in on your Slovnaft BAjk subscription (bike sharing in Bratislava)
A wide range of courses – Increase your professional expertise, get hang of people skills or anything else that will help your professional (and personal) life. Courses, books or online library is on your fingertips
English/German/Slovak lessons – Learn new language or step up your game on one of the professional courses. You can join a lessons with a professional lector online from anywhere
We offer also place you can leave your bike and after that you can chill in our chill zone, or just took a massage from our massage chair
Who we are:
KLARSTEIN creates, builds and scales consumer brands globally. Within the last 17 years we have created and built own e-commerce brand KLARSTEIN.
We plan to grow even further and reinvest in world-class logistics and fulfilment, innovative digital marketing, e-commerce, marketplace development and other sales channels. To fuel this growth, we are looking for talented and highly motivated colleagues like you to join us in shaping the DNA of KLARSTEIN.
JOIN US!
Become a member of one of Europe's leading ecommerce companies and fill out the online application below. We are looking forward to your application!
KLARSTEIN Business Services a.s.
Grosslingova 6-8
81109 Bratislava, Slovakia