Product Manager, Retention

About Our Client:
The organization operates in the longevity and skin health industry, focusing on developing science-based, clinically effective products that address the root causes of aging. It aims to help individuals maintain optimal skin and body health by targeting aged cell accumulation in the skin. The team comprises experts with advanced degrees, emphasizing innovation and scientific rigor to advance skin science and longevity.
About the Opportunity:
The PRODUCT MANAGER, RETENTION will lead efforts to enhance subscriber retention by managing the subscriber experience, platforms, and strategic roadmap. This role is responsible for improving customer engagement, lifetime value, and renewal processes through cross-functional collaboration and data-driven decision making, directly contributing to sustained growth.
Responsibilities:
Own the post-purchase product experience including onboarding, subscription management, education, and loyalty programs
Optimize early user experiences to accelerate value realization
Develop features that encourage daily usage and customer engagement
Manage subscriber account experiences to reduce friction and prevent churn
Lead subscription platform strategy using data and cohort analysis
Design and execute experiments to identify and resolve retention issues
Monitor data health to ensure accurate business reporting
Utilize AI tools to automate tasks and enhance data analysis
Requirements:
Strong analytical curiosity and ability to investigate underlying causes
Daily use of AI tools for data analysis and task automation; experience with MCPs and agents required
Administrator-level proficiency in Shopify and subscription management platforms such as SKIO
Proactive approach to identifying and addressing underperformance
Rigorous quality assurance and problem resolution skills
Ability to manage ambiguity, plan structured execution, and align cross-functional teams
Clear communication of technical details to non-technical stakeholders
Commitment to high standards and scalable solutions over rushed implementation
Pay Range and Compensation Package:
Compensation Range: $150,000–$170,000
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes