Review & Support Officer

Number of Vacancies:
4
Time Type:
Full time
Worker Type:
Regular
Proposed Interview Date:
Thursday, November 12, 2026
Hours of Work:
37
Hiring Manager:
Charna Thornton
Contact Number:
01482 614560
Job Description Summary:
4 full time positions
Post 1 is permanent.
Post 2 is fixed term for up to 18 months to cover secondment.
Posts 3 and 4 are fixed term for up to 12 months to cover maternity leave.
These roles are not available for sponsorship therefore is only open to applicants who have the right to work in the UK.
If the postholder requires a Standard or Enhanced DBS disclosure the candidate is required to declare full details of everything on their criminal record unless the conviction/s and/or caution/s are considered “protected” in line with filtering rules for DBS checks.
ROLE AND PURPOSE
The Adult Social Care vision in Hull is of ‘a life not a service’ we are person centred and focus on individuals’ strengths to support them to take control of improving their own health, resilience and wellbeing.
We want to maximise people’s independence so individuals can achieve their goals and aspirations and live life to the fullest. We work creatively with individuals, local communities and our partners, empowering them to deliver the best possible outcomes for people.
Review and Support Officers provide a vital function within Adult Social Care, ensuring individuals have a solution focussed plan towards achieving their goals and maintaining their independence.
This is achieved by using a strength based and solution focussed approach providing support to improve health and wellbeing.
Working as a key member of the Adult Social Care Team you will be managing a caseload undertaking planned and unplanned reviews for individuals with longer term packages of care/placements and undertake Care Act Re-assessments/Reviews/Mental Capacity Assessments and Best Interest Decisions on behalf of people who lack capacity to make specific decisions with suitable supervision from the supervisor or manager in relation to complex cases.
Following assessment, the Review and Support Officer will create a Care and Support plan in partnership with the person and or representative/advocate. Supporting with Continuing Health Care Checklists and attending meetings as appropriate.
The post holder will be able to demonstrate flexibility and work collaboratively across the health and care system, ensuring responsiveness to surges in demand and escalation of issues when urgently required. You will work within the operational requirements of the team to deliver a flexible and professional response to people assessing the service.
PRINCIPAL ACCOUNTABILITIES:
1. To promote and safeguard the welfare of vulnerable adults.
2. Enable people to experience personalised, integrated care and support to maintain their independence and wellbeing with a real focus on vision and inclusion to support people in attaining the outcomes they want and need. Support individuals, their families and carers, to understand and manage risk whilst participating in the life of their community and wider society. To ensure that people, their families and carers are able to contribute to their assessment, are heard and have control over their identified outcomes through effective joint working, good communication and a positive working relationship based on trust and respect.
3. Undertake re-assessments and reviews, in accordance with Care Act eligibility criteria and national legislative requirements, which will include: review of the eligibility determination, the social work assessment, risk assessment, the care and support plan and the resources allocated to the person. Care and Support plans must also maximize the use of Assisted Technology and Occupational Therapy. To support customers and carers in identifying outcomes and options to achieve their aspirations and build their resilience - including identifying their existing personal strengths and the support available from families, voluntary agencies, community resources and health colleaguesFocuses on making the best use of available community resources and assistive technology to enable people to have independence. Where appropriate work collaboratively with colleagues and partners of the Council to ensure people have accurate financial information relating to the Council’s paying for care policy.
4. Participates in Decision Support Tool meetings, CHCP meetings, MDT,s, complete prompt sheets for Practice Surgery, Community DoL checklists and any other documentation/meetings as directed by the leadership team.
5. Works with the individual to develop – coproduce, care and support plans and assessments, developing them innovatively using, local communities, other professionals, agencies and services to promote self-determination, community capacity, personal and family resilience, earlier intervention and active citizenship. Engage with and enable advocacy where appropriate. The postholder will refer, liaise, consult and work effectively with a range of professionals to build strong partnerships, which promote integration and inclusion. Being confident and dynamic in reinforcing a personalised service, providing information and advice about formal and informal services, ensuring a creative approach is adopted.
6. To protect peoples’ human rights through considering Mental Capacity Act DoLS, and the Mental Health Act, referring to specialist workers where necessary.To consider whether the person may require support through continuing health care and refer appropriately. The post holder will work within the requirements of DOLS ensuring the Local Authority provides best practice and is legally compliant.
7. To advise and support – which will include emotional support, practical assistance, advocacy, crisis intervention, conflict resolution, mediation and negotiation. To report any concerns to Safeguarding or HCC ASC Quality and commissioning teams.
8. Ensure effective communication with people is supported with people who have specific communication needs including learning disability, dementia, people who lack capacity and people with sensory impairment. To create relationships based on openness, transparency and empathy.
9. To access and prepare for regular, good quality supervision which supports critical reflection and analysis, professional resilience, emotional and physical wellbeing. Responsible for the development of self through regular training identified through supervision and the Professional Practice Development process promoting and encouraging a learning culture critical for professional practice. Actively engaging in the promotion and development of a solution focused, person centred culture within the team.
10. Has responsibility for maintaining up to date, accurate and quality data on the Adult Social Care data base. Completion of re assessments, reviews, Mental Capacity Assessments and Best Interest Decision documentation and other internal electronic forms/records as required. To ensure all actions are accurately minuted and evidenced, and that all contact, assessments, reviews and support plans are produced in a timely manner, using the ASC IT system. Work with confidence to undertake and fulfil the statutory requirements of the Care Act, Human Rights and Mental Capacity Act. To work within legal and financial frameworks, obligations, structures and culture along with accompanying guidance and codes of practice to maximise peoples’ independence, safety and well-being.
11. To recognise and suitably address poor practice and systemic failings which put people at risk within own and external organisation. Judging whether or not thresholds of abuse and or neglect have been exceeded, taking action as necessary. Making appropriate contact with commissioning teams, partners, including providers and safeguarding teams as required. To protect the safety and welfare of vulnerable adults, families and their carers, within the ‘Making Safeguarding Personal’ principles. Recognise risk indicators of different forms of abuse and neglect. Demonstrate an outcome focused, person centred approach to safeguarding practice. Through formal supervision escalate complex case management for progression to appropriate allocation.
12. To work as a member of the team imperative to the contribution to the development of the Adult social Care service and ways of working that focus on community resource and resilience, via sharing of good practice, supervision and training. To participate in the team Duty rota responding to urgent work that requires intervention and system pressures.
13. The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health, safety and wellbeing and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy.
NC4900.Review and Support Officer.docx
Compensation Grades:
GRADES 6.
Pay Ranges:
£30,515.00 - £33,119.00
Job Cl