Support Sales

Job Purpose:
This role is responsible for supporting the Sales & Marketing Activities, Support and collaborate with the abrasives market for our specialty alumina. The job profile is identified to play a vital role that calls for co-ordination with customers, plant, and to take care of customer support service activities. The role involves efficient order management, timely coordination with plants, and accurate financial handling, including credit checks, payments, and reporting. It requires proficiency in Oracle and ERP, preparation of MIS reports, and active participation in digitalization initiatives. Strong collaboration with stakeholders, focus on customer satisfaction, and adherence to safety and compliance standards are essential.
Key Result Areas:
Key Result Areas (Max 1325 Characters)
Supporting Actions (Max 1325 Characters)
Order & Finished Goods Management
Ensure order entry within 24 hrs of receipt of order.
Follow-up with plant for dispatch
OTIF Calculation
Co-ordinate with TM for hold release daily and give clearance to plant.
PFI to customer Co-ordinate with customers
Key Skills - (Oracle & ERP)
Financial
Request for Credit check release as advised
Preparation of RCN in consultation with TM by 7th of every month
Sale intimation to Customer for payment
Sending Balance confirmation to customers and follow-up for payment
Provide UTR details to accounts for application in the same day.
Request for refund
Liability provision to be sent on the 1st working day of the month.
MIS
Preparation of Monthly Report for the region by 5th of every Month
Order booking Report on daily basis
Daily Transit/Stock report
Assist in Audit
Price circular on every price change
Order tracking Matrix
Daily Sales report
MTD Plant/Product wise booking
Monthly customer wise performance all India report
Co-ordination
Yearly visit to go-down and manage stock at lowest
Coordination with HO
Yearly visit to plant co-ordination
Visit to Customer - Need base
Support respective TM for specific customer
Coordination with customers and TM for sale projection
Digitalization
Ensure timelines for Ekayan testing and integration
Active involvement in Digitisation initiatives and projects
Active involvement in Digitalisation projects such as RPA.
Key Accounts Management
Support Respective TM for specific KEY Account
Improve customer satisfaction level by providing better services
Visit Key Account & Support KAM Activity
Safety
Safe working environment at workplace for team members and visitors.
Ensure that basic safety practices at office and WFH and no unsafe condition at WFH/WFO
Covid -19 guideline to be followed at home and office.

Work arrangement
No