Wintel / Cloud / Infrastructure Engineer - L2

Role Summary
We are looking for a skilled Wintel / Cloud / Infrastructure Engineer to manage, support, troubleshoot, and improve enterprise infrastructure across Windows Server, virtualization, cloud platforms, storage, backup, monitoring, and core infrastructure services.
The role will be responsible for maintaining high availability, performance, security, patch compliance, operational stability, and incident resolution across on-premises and cloud environments.
L2 engineers are expected to handle operational support, incident resolution, routine administration, monitoring, patching, and implementation support.
Key Responsibilities
Common Responsibilities
Manage and support Windows server infrastructure in production and non-production environments.
Administer core services such as:
Active Directory
DNS
DHCP
Group Policy
File and Print Services
IIS
Remote access / RDP / Bastion access
Support VMware / Hyper-V / virtualized infrastructure.
Manage infrastructure monitoring, alert handling, and service health checks.
Perform patching, upgrades, maintenance, and vulnerability remediation.
Support backup, restore, and DR readiness activities.
Work on incident, service request, change, and problem management.
Coordinate with security, application, database, and network teams.
Maintain operational documentation, SOPs, and technical runbooks.
Ensure adherence to compliance, audit, and security standards.
L2 Responsibilities
Monitor server, VM, storage, and infrastructure alerts and take first-level remediation.
Handle incident resolution for OS, basic cloud, AD, DNS, DHCP, IIS, file share, and performance issues.
Perform:
user/group administration
GPO implementation support
service restart / health validation
scheduled task verification
log review
patch deployment support
backup job monitoring
Troubleshoot issues related to:
Windows services
event logs
disk space
CPU/memory utilization
server availability
login and authentication issues
Support cloud operations such as:
VM provisioning
disk expansion
NSG / security rule coordination
backup policy checks
monitoring validation
Execute standard changes through approved procedures.
Escalate complex incidents to L3 with required diagnostics and observations.
Update tickets with proper troubleshooting details and closure notes.
Participate in shift handover and on-call support as needed.
Technical Skills Required
Wintel / Windows
Windows Server 2012 / 2016 / 2019 / 2022 administration
Active Directory administration
DNS, DHCP, GPO
IIS administration and troubleshooting
RDS / RDP access support
Windows clustering basics
File server / DFS / NTFS permissions
Windows patching and OS hardening
Event Viewer, performance monitoring, services troubleshooting
Virtualization
VMware vSphere / ESXi / vCenter or Hyper-V
VM provisioning, snapshots, resource allocation
Cluster and host monitoring
VM performance troubleshooting
Cloud
Should Have - Azure - VM, VNet, NSG, Load Balancer, Azure Monitor, Log Analytics, Backup, Key Vault
Good to Have - AWS - EC2, VPC, IAM, CloudWatch, EBS, Security Groups, SSM
Good to Have - GCP - Compute Engine, IAM, monitoring basics
Backup / DR
Backup monitoring and restore validation
Knowledge of tools such as Veeam, Commvault, NetBackup, Azure Backup or equivalent
DR planning, recovery procedures, backup verification
Monitoring / Operations
Tools such as LogicMonitor, SCOM, SolarWinds, Zabbix, Azure Monitor, Datadog or equivalent
Alert triage, threshold review, event correlation
Incident and change management processes
Security / Compliance
OS hardening
Vulnerability remediation
Endpoint security / AV / EDR coordination
Access control and privileged account governance
Audit support and evidence readiness
Automation
PowerShell scripting
Batch / shell scripting basics
Automation of health checks, patching, and repetitive tasks
For L3: exposure to Terraform, ARM, Bicep, Ansible, or similar is preferred
Experience Requirements
L2
3-6 years in Windows / infrastructure operations
Hands-on experience in server support, monitoring, patching, AD, IIS, and incident handling
Experience working in production support environments
Basic knowledge of cloud and virtualization administration
Familiarity with ticketing tools such as ServiceNow, JIRA, or Remedy
Educational Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related field
Equivalent practical experience may also be considered
Preferred Certifications
Microsoft Azure Administrator Associate
VMware VCP (preferred)
ITIL Foundation
Microsoft certifications on Windows / Azure administration
Soft Skills
Strong troubleshooting and analytical skills
Clear communication and incident coordination ability
Good documentation skills
Ownership and accountability
Ability to work under pressure during production incidents
Collaboration across infra, app, DBA, network, and security teams
Mentoring and stakeholder management skills for L3 roles
Key Deliverables / KPIs
Incident resolution within SLA
Patch compliance and vulnerability closure
Backup success and restore readiness
Infrastructure availability and stability
Monitoring coverage and alert response
Timely RCA submission for major incidents
Audit observations closure
Documentation and runbook completeness
Automation and operational improvement initiatives

Work arrangement
No