SSM Global Ops COE – Sales Reporting Sr. Analyst

Job Description
Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as hybrid on NIGHT SHIFT
. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.
The Role
The Global Ops Coe in Manila is a developing team about world class delivery, customer support, driving a disruptive shift in strategy, structure, systems, processes, and technology across the enterprise under GM Sales Services and Marketing (SSM) function.
Global Sales Reporting is GM’s gold source for our dealer network, dealer contracting, vehicle delivery & sales, and vehicle inventory.
Our team owns the systems that…
• Manages our dealer distribution network – Locations, their investors, floor planning, other…
• Stores our dealer sales & service agreement – what vehicles dealers can/cannot sell and service
• Communicates global sales counting – GM, our competitors, Joint Ventures, others…
• Supports internal and external delivery & stock performance reporting – Information used within GM, sent to government entities (i.e. Securities Exchange Commission), our investors
• Maintains vehicle information – VINs, sales history
• M
anages key analytic reporting tools
• Entry point for our customer’s data
What You’ll Do
Provide world-class support for the Global Sales Reporting function, including hyper-care activities and user access management for multiple systems, business partner support, daily monitoring, issue management support, and on-going reporting requirements sustaining multiple regions and functions
Develop a deep understanding of the business via documentation, training, and workshops to understand business and IT partner objectives, pain-points, and opportunities, and translating them into world class processes and technology enablers
Support communication to our business users
Develop and present training materials to a global audience
Develop standardized reporting tools and dashboards to enhance the customer experience
Understand business requirements and acceptance criteria to perform a logical test to prove the functionality
Design and maintain re-usable test cases and test strings to confirm new functionality for current and future testingCreate a comprehensive test plan to test all developed requirements in a sprint and to build on for an E2E test plan
Provide and maintain clear status in reporting during UAT for responsibility, escalation, and execution
Prepare and maintain validation evidence of test status through screen shots and test case progression
Collaborate across workstreams to implement data standards and process improvements leveraging digital solutions
Utilize your process improvement, system implementation, and project management skills to innovate, deliver solutions, and contribute to global transformation activities that impact the results of the company
Update and maintain operations process, desk procedures and other documentation
Collaborate globally and cross-functionally with various partners across different business functions to understand business processes
Develop user stories to document business requirements, prepare user acceptance test plans, and support technology deployments.
Your Skills & Abilities (Required Qualifications)
A Bachelor’s or Master’s degree in Business, Finance, Accounting, Marketing, IT or related field
5+ years of relevant work experience in business and process transformation, consulting, and project management
Demonstrated experience leveraging Operational Excellence, Lean Management, Design Thinking, or other structured methodologies to implement process improvements
Demonstrated ability to work cross-functionally, in an internal or external consulting role, with proven ability to effectively execute projects and deliver results
Detail oriented, with strong business acumen, and experience in evaluating financial measurements and project results
Internal controls experience and knowledge
Experience with Agile / Scrum framework
Must have experience on Google Sheet and Google Workspace
Must have experience on Power BI
Must have reporting and data analytical skills
Experience in managing end-to-end test cycles
Willingness to work on night shift at 8pm - 5am PHT
What Will Give You A Competitive Edge (Preferred Qualifications)
Experience with SQL, Python, Data assets or Databricks
Experience in developing training manuals and conducting training is preferable.
Affinity with technology and/or familiarity with analytics tools and techniques
Highly motivated and willing to learn and take on new challenges
Excellent written and verbal communication skills
Proficiency in Google applications





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