Software Maintenance Renewal Specialist

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The RoleAs a Software Renewal Specialist on our Renewal Operations Team, you will be responsible for the software license contract renewals for AspenTech's worldwide customers. You will drive and execute the process from quote creation and commercials, to contract signature and purchase order receipt, and then order entry for invoicing. This position is in our Revenue Sales Operations organization and will require excellent customer service skills and business acumen as well as strong collaboration with internal teams such as Sales, Finance, and Legal.
Your Impact
Research software license agreements and renewal history to identify and understand upcoming license contract renewals
Create license contract renewal quotes and work with the Sales Account Managers and Commercial team to improve deal metrics and outcomes
Follow-up with Sales Account Managers and/or customers to ensure acceptance of the quotes, contract signatures, and submission of purchase orders as needed to meet our renewal metrics
Work closely with customers to address their concerns and questions while using the escalation and approval chain to obtain needed help and approvals for any changes
Collaborate with internal AspenTech resources (e.g. Sales Account Manager, Customer Success Managers, Support, Sales Ops, Finance, Legal) to expedite closure of contracts
Document all external and internal communications as well as action plans for each pending license renewal in the Salesforce CRM system
Ensure the timeliness and accuracy of the license entitlement and forecast data in the Salesforce CRM system
Assist in resolving license invoice collection issues related to your assigned renewals
Participate in other group projects and assignments as required
Maintain training and policy documentation and ensure it is kept up to date
Train new team members
Run reports and execute assigned strategic initiatives and projects
What You'll Need
2+ years of customer support, sales, or business operations experience in a fast-paced high-tech environment
Bachelor’s degree in business or technical discipline preferred
Excellent customer service and interpersonal skills
Exceptional written and verbal communication skills
Strong attention to details and organizational skills
Demonstrated ability to handle multiple priorities under tight deadlines with limited supervision
Strong knowledge and experience in using MS Office tools such as Word, Excel, and PowerPoint
Experience in using database-driven business applications such as Salesforce, Oracle, or other CRM and order financial systems
Strong business acumen
#LI-RR1