Service Advisor

Company Description Downtown Hyundai is a premier Hyundai dealership serving the downtown Toronto core and surrounding neighborhoods, including Riverdale, Leslieville, The Beach, East York, Rosedale, and Cabbagetown. Located at 21 Broadview Avenue, the dealership offers a wide selection of new and used Hyundai vehicles and focuses on making the car-buying experience enjoyable, straightforward, and cost-effective. A dedicated sales team and highly trained technicians support customers from first inquiry through purchase and aftersales service. The dealership also provides robust online tools and a strong network of professionals to help customers find the Hyundai car or SUV that best fits their needs.
Role Description This full-time, on-site Service Advisor role is based at the Downtown Hyundai service location in Vadodara. The Service Advisor is responsible for greeting customers, understanding their service needs, and accurately documenting vehicle concerns and repair requests. The role includes coordinating with technicians to schedule and prioritize work, providing clear explanations of recommended services, and preparing cost estimates and invoices. The Service Advisor will follow up with customers on service status, ensure timely delivery of vehicles, and support aftersales initiatives to build long-term relationships. Daily responsibilities also include maintaining service records, handling service-related inquiries, and contributing to a professional, customer-focused environment.
Qualifications
Strong customer-focused service skills, including Customer Service and Customer-focused Service.
Ability to drive Customer Satisfaction through responsive support and solution-oriented interactions.
Clear and professional Communication skills for in-person, phone, and digital channels.
Understanding of Aftersales processes and the importance of ongoing customer relationship management.
Prior experience in an automotive dealership or service center is an asset.
Ability to manage multiple service appointments, prioritize tasks, and work in a fast-paced environment.
Basic knowledge of vehicle maintenance and repair terminology to explain services accurately.
Comfort with using dealership management or service scheduling software and standard office applications.
High school diploma or equivalent; additional technical or automotive training is beneficial.
Commitment to ethical, inclusive, and respectful customer and team interactions.

Work arrangement
No