Process Manager-BPM_HO & SUPPORT_0177_0171_1021332

Job responsibilities:
Drafting / designing and then disseminating SOP for Consumer Bank (Liabilities) division of Bank which includes all product led, tech changes, Branch transformation & regular operations, regulatory changes across all products under Consumer Bank.
Responsible for identification and review of existing processes for revision/updation.
Collaborate with multiple stakeholders like Compliance / Risk / Product / Legal / OPS etc. to gather information. for any changes/inputs
Co-ordinate with all stakeholders to seek sign off on approach. Post sign off, amend / create SOP and circulate the same for approval
Responsible for ensuring that implementation & roll out of process within defined TAT of Bank
Handling query desk for quick resolution of queries / clarifications raised by channel
Providing tailor made solution to Branches for specific business requirements.
Provide assistance to product / operations /management.
Job Requirements:
Graduate with 7+ yrs experience in drafting SOPs for Consumer Bank (Liabilities) products like Savings account, Fixed Deposits, Trade Finance, Branch Banking operations etc.
Ability to decode / interpret regulatory guidelines and drive implementation within the timeline prescribed by regulator
Strong communication and collaborative skills
Good analytical skills with an eye for detail
Should be able to think proactively for process changes from Business Process Re-engineering perspective
Should be aware of competitive practices as well as customer journey map
Knowledge of Regulatory Guidelines