Technical Writer - Docs-as-Code & AI-Assisted Documentation

Job Requirements
At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster
We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.
Job Summary
We are seeking a skilled Technical Writer to create clear, accurate, and user-focused
documentation for enterprise integration services and business-critical platforms.
The ideal candidate will work closely with Product Owners, Engineers, Implementation
Teams, Customer Support, and Subject Matter Experts (SMEs) to transform complex
technical concepts into easy-to-understand documentation that enables successful
customer onboarding, adoption, operations, and troubleshooting.
This role requires hands-on experience with Docs-as-Code methodologies, Markdown,
Git workflows, AI-assisted content creation, and enterprise software documentation.
Key Responsibilities
Documentation Development
Create and maintain onboarding, implementation, configuration, operational, and
troubleshooting documentation.
Develop user guides, FAQs, quick-reference materials, release notes, support
procedures, and escalation guides.
Translate complex technical processes into clear and actionable instructions.
Document integration workflows, business processes, data flows, dependencies,
configurations, and error-handling scenarios.
Docs-as-Code & Content Management
Manage documentation using Docs-as-Code practices.
Create and maintain content in Markdown.
Use Git, branches, pull requests, and peer-review workflows for documentation
updates.
Coordinate documentation releases alongside product and operational changes.
Maintain version-controlled documentation repositories.
Stakeholder Collaboration
Interview subject-matter experts, product owners, engineers, and support teams.
Gather technical information from multiple stakeholders.
Validate documentation from an end-user perspective.
Collaborate across global teams and different time zones.
AI-Assisted Documentation
Utilize Generative AI and AI-assisted tools for:
Research
Drafting
Editing
Summarization
Content-gap analysis
Terminology management
Verify AI-generated content using authoritative sources and SME reviews.
Follow corporate governance, security, and data-handling policies for AI usage.
Develop reusable AI-assisted authoring workflows and quality controls.
Documentation Governance
Establish documentation standards, templates, terminology, and style guides.
Define ownership, review schedules, and approval workflows.
Monitor documentation analytics, support tickets, and feedback trends.
Continuously improve content usability, accuracy, and discoverability.
We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.
Work Experience
Technical Writing
Technical Documentation
User Guides
Process Documentation
Operational Documentation
Release Notes
Troubleshooting Guides
Knowledge Base Articles
FAQ Documentation
Docs-as-Code
Markdown
Git
GitHub/GitLab
Branching Strategies
Pull Requests
Peer Review
Communication & Research
SME Interviews
Information Gathering
Information Architecture
Technical Editing
Content Structuring
AI-Assisted Documentation
Generative AI Tools
AI-Assisted Content Creation
Content Validation
Prompt Writing
Content Quality Reviews
Documentation Lifecycle
Version Control
Documentation Governance
Review Workflows
Content Maintenance

Work arrangement
No