Associate Vice President

Role - Service Delivery Leader, Insurance - Life &Annuity
Location - Noida
Skill -
Insurance background-Life and Annuity
Group Insurance background will be added advantage
Background of Transition management
Great people leader
Good stakeholder management
Responsibilities
Will be responsible for managing the overall operations for an account
Would be accountable for managing clients and internal stakeholders and partnering with them to successfully manage the Global delivery for aligned account.
Should be able to run zero surprise operations and ensuring all basic operations practices are set and practiced in the account
Drive cost and revenue goals
Should be able to steer growth conversations with the clients, createPOV’s to be taken to the clients.
Plan and lead the execution of employee engagement, rewards, and recognition to help drive performance and mitigate attrition.
Develop staff by assessing Leadership competencies and promote training and career planning; coaches employees for career development. Provides input into hiring decisions.
Monitor performance of the cluster according to established standards. Provides performance feedback on Supervisors and Associates. Prepares fair, accurate and thorough performance reviews.
Accountable for meeting business goals. Coordinates with other units to ensure an alignment of processes to minimize revenue loss.
Monitor and ensure compliance with department, business unit, and regulatory agency standards and practices
Establish detailed process understanding to be able to understand team & client’s prospective & add value
Innovate processes to introduce modern age technologies & solutions available
Participate in solution workshops and contribute to developing future state processes
Qualifications we seek in you!
10-12 years of experience in managing Life and Annuity Insurance operations including but not limited to Policy Admin and Claims. Preferably ALMI/FLMI with US Insurance - Group Benefits experience
Have expertise in setting up new teams and managing independent transition and growth in the account
Should have experience in Team Handling/ people facing role. Proven track record for managing 150 +seasoned team members
Business and Financial acumen. Should have exposure to P&L management
Exposure to AI tools and ability to use AI in day-to-day operations
Proven ability to build effective working relationships with clients & internal stakeholders
Graduate in any stream (preferably MBA); Analytical and problem-solving skills
Project Management and ability to manage multiple priorities
Working with remote teams and keeping an engaged workforce
Strong client management skills to be able to work as a single point of contact for the client/ leadership group
Ability to build strong delivery team under his span
Ability to do root-cause analysis for process gaps highlighted & come with an action plan to remediate the cause
Collaborative approach towards resolving the issues with stakeholders & peers/sub-process areas
Ability to analyze data, derive fact-based insights & recommendations to improve current state

Work arrangement
No