Guest Relations Executive

Company Description
NURA – Sustained Health with Active-AI Screening – is a collaboration between Fujifilm Healthcare and Dr Kutty’s Healthcare, combining advanced AI-enabled imaging with expert medical care. The organization focuses on proactive health screening to detect cancers and lifestyle diseases at an early, more treatable stage. NURA’s centers serve healthy, asymptomatic individuals who seek to understand and reduce their long-term health risks. With locations in Bengaluru, Gurugram, Mumbai, Hyderabad, Calicut, and Chennai, NURA offers accessible, high-quality preventive health services in modern, patient-centered facilities.
Role Description
The Guest Relations Executive is a full-time, on-site role based at the NURA center in Kozhikode. This role involves welcoming guests, managing front-desk operations, and ensuring a smooth and positive experience from arrival to departure. Responsibilities include handling inquiries in person and over the phone, guiding guests through registration and screening processes, coordinating appointment schedules, and liaising with clinical and administrative staff to minimize waiting times and confusion. The Guest Relations Executive also supports billing and basic documentation, addresses service concerns professionally, and promotes NURA’s services where appropriate. The role requires consistent adherence to confidentiality, a calm and empathetic approach, and maintaining a clean, organized reception area.
Qualifications
Candidates should possess strong Guest Relations and Customer Service skills to ensure a welcoming and supportive experience for all visitors.
Candidates should possess effective Communication skills, including clear verbal and written communication, active listening, and the ability to explain procedures in simple terms.
Candidates should possess Sales and service promotion skills to provide information about NURA’s screening packages and encourage appropriate utilization of services.
Candidates should possess Receptionist Duties capabilities, such as front-desk management, appointment scheduling, call handling, and basic administrative support.
Relevant qualifications such as a diploma or degree in hospitality, healthcare administration, or a related field, along with prior experience in healthcare, hospitality, or customer-facing roles, are beneficial.
Additional beneficial skills include proficiency with computer-based booking and CRM systems, strong organizational and time-management abilities, and a professional, empathetic demeanor.
interested candidate can share your cv at neethu@nura.in.

Work arrangement
No