Sales Operations Support Representitive

About ELVTR
At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, DreamWorks and more.
Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries. To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.
Why This Role Exists
Sales Operations Support Representative will support the efficiency, scalability, and day-to-day operations of our sales function.
This is a full-time remote position with working hours from 9 AM - 6 PM UK time (with potential shift to 12 PM - 9 PM UK time in the future to accommodate US-based customers).
What You Will Do
Conduct daily checks to ensure smooth functioning of core systems (CRM, operational tools, integrations), maintaining high uptime and data integrity
Respond to customer inquiries via email, ensuring timely and exceptional customer service.
Handle incoming customer calls, addressing questions and assisting with enrollments when needed.
Conduct sales conversations with customers to support the sales team during high-volume periods.
Prepare sales materials and documentation for new course launches.
Prepare and maintain essential sales enablement materials, including sales templates, payment links, product documentation, and related resources
Own and continuously update the centralized library of sales resources, processes, procedures, product documentation, and regulatory information
Collaborate with cross-functional teams (Marketing, Finance, Tech, and Operations) to ensure smooth sales processes.
Proactively identify bottlenecks and inefficiencies across the sales cycle and operational workflows
Suggest and implement automation and optimization initiatives to improve speed, accuracy, and scalability
Requirements
At least C1 level of English proficiency
2+ years of experience in sales, customer service, sales operations, or a related role
Excellent phone and email communication skills, with the ability to build strong relationships with customers and internal teams
Strong organizational skills with high attention to detail
Proficiency with CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools
Positive attitude, self-starter mindset, and strong team collaboration skills
Nice to have: AI proficiency for sales data analysis, process automation, or workflow optimization
You Are a Strong Fit If
Enjoy optimizing processes and making systems run smoothly
Are comfortable supporting sales teams in fast-paced, high-growth environments
Like combining operational work with direct customer interaction
Are detail-oriented, organized, and proactive in solving problems
Are curious about using AI and automation to improve efficiency
Benefits
Competitive Salary and Bonuses: We value your contributions and offer competitive compensation and performance-based incentives.
Comprehensive Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowances, and complimentary access to all our courses.
Flexible Work Environment: Work remotely with a schedule that accommodates your personal and professional needs.
Growth Opportunities: Join a company committed to your professional development, offering abundant opportunities for career advancement.
Join Us
If you are a detail-oriented professional ready to contribute to a leading online education platform, we encourage you to apply. Elevate your career with ELVTR.
ELVTR is committed to providing equal opportunities and fostering a diverse, inclusive environment for all, whether you join us as an employee or a contractor.

Work arrangement
No