Contact Center Officer, Hungary

Contact Center Officer, Hungary
📍 Location: Remote, Hungary
⏳ Work Type: Part-time (20 hours per week)
Do you want to use your communication skills to support a global community committed to defending life, family, and freedom?
CitizenGO is seeking a Contact Center Officer for Hungary to manage correspondence with our Hungarian-speaking supporters. In this remote, part-time role of 20 hours per week, you will answer questions, assist with donation and subscription requests, and help members stay connected to our mission.
Every exchange is an opportunity to build trust. Through clear, thoughtful responses and careful follow-up, you will help supporters receive the assistance they need and ensure their ideas, feedback, and concerns reach the people who can act on them.
About the Role
As a Contact Center Officer, you will report to the Contact Center Manager and work closely with our Operations and Campaigns teams. Your main responsibility will be managing Hungarian-language member correspondence in a friendly, transparent, and efficient manner, ensuring that subscription, donation, and campaign queries are tracked and resolved each week.
You will help connect supporters with the wider CitizenGO team by sharing recurring concerns, reporting technical issues, and identifying campaign opportunities raised by members. Your insights will help us improve our communications and understand the community we serve.
You will also translate and adapt materials into Hungarian, update Help Center pages, and improve the templates and resources that support our daily work. AI will be part of that work, from refining draft responses to testing workflows and helping improve chatbot answers, with careful attention to accuracy and a personal tone.
Although Hungarian-language correspondence will be your primary focus, you will also cover other language inboxes as needed, using AI-assisted translation and drafting tools. This may include providing coverage when another team member is out of office. This role calls for sound judgment, attention to detail, and a proactive approach to improving the supporter experience.
Why Join CitizenGO?
At CitizenGO, you will be part of a dynamic, mission-driven team committed to creating real change. Here are the top 10 reasons why working with us is a unique and rewarding experience:
Make an Impact: Your work will directly contribute to defending life, family, and freedom on a global scale.
We’re Winning: You will join a successful team! Our campaigning works, and we’re changing politics and policies across the world. Check out some of our recent victories here.
Bold Tactics: From petitions to street rallies, we employ bold, effective strategies to win.
Independent Strategy: Our actions are driven by our members, not large funders, ensuring we prioritize what’s best for the world.
Fearless in the Face of Opposition: We thrive in challenging environments, fearlessly facing off against powerful adversaries without backing down.
Inspiring Teammates: You will work alongside helpful, kind, motivated, and talented individuals who share your values.
Remote Flexibility: You will enjoy the freedom to work from anywhere, eliminating commutes and allowing you the flexibility to travel and live on your terms.
Flexible Hours: You will benefit from adaptable work hours, ensuring you can be there for others and manage your day as you see fit.
Connected Community: Though fully remote, our team fosters a strong sense of camaraderie.
Results-Focused Culture: We prioritize efficiency and impact, ensuring a balanced work-life dynamic.
See our culture page for more!
What You'll Do
You will monitor and respond to all Hungarian-language member correspondence in a friendly, transparent, and efficient way, ensuring subscription, donation, and campaign queries are tracked and resolved every week.
You will answer member emails in less than 8 hours, ensuring clarity, accuracy, and alignment with CitizenGO’s mission in every response.
You will manage requests to change or close donations, unsubscribe from communications, and volunteer, following applicable privacy and communication requirements.
You will identify opportunities for strong campaigns raised by members and share them with the campaigns team.
You will contribute to the correspondence report with an overview of each week’s Hungarian-language correspondence.
You will use and refine AI-assisted draft responses, ensuring replies are accurate, personalized, and aligned with CitizenGO’s voice.
You will collaborate in the training and improvement of chatbots, providing feedback on recurring supporter questions and gaps in AI answers.
You will report technical issues, campaign feedback, member suggestions, and communication trends to managers and the wider CitizenGO team.
You w

Employment type
Team Member (20 hours per week)

Work arrangement
Yes