IT Support Specialist

The IT Support Specialist will refer to the Team Leader HelpDesk Romania & Bulgaria.
Your main tasks will be:
· To support all stores by answer incoming calls and log all colleagues questions and issues accurately and efficiently into ticketing system;
· To support all stores placed in Romania, (Bulgaria when it is need it);
· To participate to store openings in order be sure that everything is running smoothly (should be around 7-8 openings per year for 1 week before and during the opening)
· To ensure that all hardware and software is ordered, delivered and tested before a new store opening;
· To ensure that all stores have a good knowledge of rules, routines, procedures and our store systems;
· To develop and improve administrative routines and procedures.
The ideal candidate has retail experience and is used to work with store systems. Your educational background is less important but you must have an interest in IT and be a good communicator. Candidates with no retail background must be willing to work in one of our stores in order to get familiar with the store systems.
· You are at native level in Romanian and fluent in English;
· You have 1 year experience with support or helpdesk from a similar position; Retail experience is considered an advantage;
· You are service minded and have a friendly, open and patient approach.
· You have strong analytical, technical, problem solving and organizational skills.
· You are process and procedure oriented.
· You have strong written and oral communication skills.
· You are a team player, self motivated, organized, detail oriented and able to handle changing priorities.
· You are flexible and willing to support the stores outside of normal working hours (1 out of 3 weeks during evenings and weekend for critical situations)
· You have a clean driving record

Employment type
Full-time

Work arrangement
No