Head of Quality Assurance

Purpose of this Role: Lead the quality assurance function across all GAP factories, ensuring products consistently meet GAP's stringent quality, compliance, and ethical standards while driving a culture of zero defects, process excellence, and customer trust.
Responsibility
Establish and enforce GAP quality standards across cutting, sewing, finishing, and packing.
Act as the primary liaison with GAP quality teams on expectations and alignment.
Oversee in-line and final inspections, pilot runs, and sample approvals for defect-free products.
Implement robust systems for root-cause analysis, CAPA, and continuous improvement.
Ensure adherence to GAP technical, social, and ethical compliance norms.
Build QA discipline and capability across GAP factory teams.
Personal Attributes
Fluent in GAP's exacting protocols and audits.
The steady buyer interface when issues surface.
Prevention-first through CAPA and root cause.
Uncompromising on ethical and compliance standards.
Builds discipline into every factory QA team.
Competencies
Quality Leadership
Buyer Management
Process Control
Compliance Rigor
Change Leadership
People Development
Education & Experience
Graduate in Textile Technology, Apparel Production, or Engineering.
18-20+ years in apparel QA, with deep GAP or equivalent tier-1 buyer experience.
Proven track record leading QA across multiple factories.
Technical Skills
GAP quality and compliance protocols, AQL, and inspection systems.
Root-cause analysis, CAPA, and Lean QA tools.
Garment testing standards and digital QA tracking.

Work arrangement
No