Consultant, Financial and Administrative Management Department

Organizational Context
The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian network, with 191 member National Red Cross and Red Crescent Societies. IFRC uses the Triple R – response, resilience and respect – to deliver on Strategy 2030. IFRC responds to disasters and crises, ensuring timely, coordinated and locally led humanitarian action. IFRC supports its members in building community resilience in the areas of climate and environment, health and wellbeing, and migration and displacement. IFRC promotes respect for our fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality, including in our work on values, power and inclusion. The IFRC focuses throughout on our core mandate – our raison d’être – of strategic and operational coordination, humanitarian diplomacy, National Society development, and accountability.
IFRC is led by its Secretary General and has its Headquarters in Geneva and five regional offices in Africa (Nairobi); the Americas (Panama); Asia Pacific (Kuala Lumpur); Europe (Budapest); and MENA (Beirut) as well as representation offices, service centres and delegations across the globe.
The IFRC has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the Red Cross and Red Crescent Movement, including sexual exploitation and abuse, sexual harassment and other forms of harassment, abuse of authority, discrimination, and lack of integrity (including but not limited to financial misconduct). IFRC also adheres to strict child safeguarding principles.
The Financial and Administrative Management Department (FAMD) is responsible for advising the Secretary General, the Global Leadership Team, the Senior Management Team, the member National Societies, and the teams across IFRC, including the regional offices and operations to ensure: a) effective delivery of the strategy 2030; and b) effective implementation of the Secretary General’s Agenda for Renewal. FAMD is responsible for advising the Secretary General vis-a-vis IFRC’s governance in relation to sound financial management and effective use of the financial resources. FAMD is responsible for managing IFRC’s overall budgeting, accounting, treasury, assets, financial reporting and services, building and related services, conferencing services and languages, library and archives as well as insurance management.
The Finance System Operations and Support unit is a ensures smooth operations of the Financial management branches within the integrated ERP system in coordination with the relevant sectors on cross-cutting issues.
Job Purpose
The primary objective of this consultancy is to coordinate the stabilization, enhancement, and operational support of the financial reporting tools within the D365 ERP system and PowerBI, and other systems within FAMD, ensuring efficient, reliable system performance.
Key responsibilities include defining User Requirement Specifications (URS), managing report functionality, resolving technical issues, and implementing long-term solutions to optimize processes and improve user experience.
The consultant coordinates the reporting stream with business process owners, stakeholders, and technical teams (external and internal) to ensure compliance, enhance data integrity, and drive cross-functional alignment. Additionally, the consultant’s role involves designing training tools, developing reports, overseeing change management, and promoting continuous improvement within the ERP financial reporting tools.
Alignment to the IFRC’s objectives and strategy
Specific consultancy related to Strategy for Implementation 4: Ensure a strong IFRC that is effective, credible and accountable.
Desired outcomes
The outcomes of the consultancy are aimed at ensuring fast and efficient delivery of Financial and management Reports, fast system stabilisation through implementation of workarounds, bug fixes and change requests, addressing major issues identified, after prioritisation by the Finance Systems’ team leader.
A documented approach for system improvements that ensures all requirements are effectively managed and prioritized using Azure DevOps.
Knowledge and workload sharing with the “Finance Coordinator, ERP systems and analysis” to maintain operations and equips the team to handle business requirements.
Job Duties And Responsibilities
Report Development and Training Coordination
Oversee the development of financial reports by gathering requirements, supporting the design, liaising with business analysts and developers, and ensuring thorough testing and documentation.
Translate business requirements into functional and technical specifications that align with Dynamics 365 and/or PowerBI capabilities.
Maintain high-quality data standards to support reliable system performance and accurate financial reporting.
Continuously monitor system performance, implement error detection mechanisms, and develop reports to identify underlying trends and potential issues.
Support resolving system-related functional issues, prioritizing and addressing tickets based on severity.
Provide thought leadership and coordination to the design and implementation of training initiatives to enhance user experience, address process issues, and support effective system usage.
System Enhancements and Bug Fixes
Prioritize enhancements and bug fixes, coordinating with DTD and implementation partners to ensure timely delivery and deployment to production.
Monitor and maintain the enhancement roadmap for the Financial Reporting workstream within the ERP and PowerBI.
Collaboration and Stakeholder Engagement
Coordinate efforts and work closely with Financial and Administrative business process owners, subject-matter experts, and regional teams to identify report gaps, enhance report requirement documentation, and propose reporting tool improvements.
Coordinate with the Digital Transformation Department (DTD) and other functional leads to prioritize, document, and implement change requests, ensuring that new solutions meet business requirements and are thoroughly tested before deployment.
Compliance and Process Efficiency
Ensure that financial and administrative processes are aligned with organizational regulations, policies, and procedures. Collaborate with key stakeholders to propose and implement process automation and optimization.
Monitor trends and identify opportunities to leverage new technology and lead efforts to align with industry best practices, maintaining compliance with legal and administrative frameworks.
Financial Workstream Stabilization and Evolution
Support the stabilization and ongoing maintenance of the financial workstream in the D365 ERP system, ensuring efficient and effective system operations.
Financial Advice and Cross-Cutting Process Harmonization
Serve as the primary focal point and a trusted advisor on financial reporting aspects of the ERP system to stakeholders, including Supply Chain, HR, and Operations, ensuring harmonization of cross-functional reports.
Communication and Change Management
In coordination with the relevant focal points in the ERP Team, develop and promote effective communication strategies to address frequently asked questions, pain points, and updates related to financial reports and enhancements.
Act as a change agent, promoting acceptance and buy-in for changes to internal business practices, processes, and systems.
Training and Team Development
Develop and deliver training modules on financial reports for various stakeholders, including remote support as needed.
Foster a culture of continuous improvement and high performance within the team by promoting collaboration, professional development, and proactive support.
Job Duties And Responsibilities (continued)
Others/Evolving Responsibilities
Adapt to evolving needs and take on additional responsibilities or delegate responsibilities as required to meet organizational goals and support strategic initiatives, as agreed with the Lead, Finance Systems.
Time allocation
The Consultant is anticipated to work up to a maximum of 58 business days between 01 Dec 2026 and 28 May 2027.
Location
The Consultant shall conduct her/his work from her/his home and, if considered necessary, may, by mutual agreement, travel to the IFRC Headquarters in Geneva or to the Global Service Centre in Budapest.
Support to be provided to the consultant
The IFRC shall provide access the relevant IFRC systems, such as D365 Finance and Operations, Power BI reporting tools, Apple to enable the Consultant to perform her/his duties.
Notes
The consultant will be contracted by the IFRC and the standard contractual terms will apply.
Experience
Required
8+ years in data and systems management, including at least 5 years in leadership, managing priorities, cross-functional teams, and deadlines.
Knowledge, Skills and Languages
Required
Advanced proficiency in Microsoft Dynamics 365 (D365) financial modules, Power BI development, data warehousing, data modelling, and enterprise system integrations.
Strong grasp of accounting standards, month-end/year-end close, compliance, and managing large-scale, complex financial transactio

Work arrangement
Yes