Service Desk Specialist

Job Description – IT Service Desk
Experience: 2+ Years
Location: Chennai / Indore
Joining: Immediate Joiners Only
Type:Contractual
Job Summary
We are looking for an IT Service Desk professional with 2+ years of experience in providing technical support to end users, troubleshooting IT issues, and ensuring smooth day-to-day IT operations. The ideal candidate should have strong communication skills, a customer-focused approach, and the ability to resolve technical issues efficiently.
Key Responsibilities
Provide Level 1 and Level 2 technical support to end users through calls, emails, chat, and ticketing tools.
Troubleshoot hardware, software, network, and connectivity issues.
Support Windows operating systems, Microsoft Office 365, Outlook, and related applications.
Manage incidents and service requests using ITSM/ticketing tools such as ServiceNow, Jira Service Management, or similar platforms.
Perform password resets, account unlocks, and basic Active Directory user management.
Diagnose VPN, printer, laptop, desktop, and remote access issues.
Follow ITIL processes for incident management, service requests, and escalation.
Maintain accurate ticket documentation and ensure timely resolution within defined SLAs.
Escalate complex issues to the appropriate technical teams.
Maintain a high level of customer satisfaction through effective communication and follow-up.
Required Skills and Qualifications
Minimum 2+ years of experience in IT Service Desk, Helpdesk, or Technical Support.
Strong troubleshooting skills in Windows OS, desktops, laptops, and basic networking.
Working knowledge of Microsoft Office 365, Outlook, Active Directory, and VPN.
Experience with ticketing tools such as ServiceNow, Jira, or equivalent.
Understanding of ITIL processes and SLA management.
Good verbal and written communication skills.
Strong customer service and problem-solving abilities.
Eligibility Criteria
Candidates must be based in Chennai or Indore, or be willing to work from either location.
Only immediate joiners are eligible.
Candidates should have a minimum of 2 years of relevant IT Service Desk experience.
Interested candidates can share their updated resumes along with their current location, total experience, relevant experience, and availability to join immediately.

Work arrangement
No