Mandarin Speaking Accounts Supervisor

Key responsibilities
Plan and monitor work and resources within agreed budgets to meet deadlines and any targets that may be set
Manage and develop a portfolio of clients
Manage the team to ensure client and Partner expectations are met on delivery and accuracy of work
Lead on developing excellent client service and relationships with clients and Partners
Review accounts for quality and compliance ensuring completion of file and recording notes and review points
Make recommendations to the Partner as part of the file review and continuous improvement
Liaise with other departments in order to efficiently and effectively complete jobs
Manage the work in progress and billing process on the client portfolio and update the Partner
Provide technical advice to the team and client as required in line with the firm's standards
Interpret and apply accounting standards
Promote and advocate the firm's methodology
Ensure application of professional ethics and standards
Contribute to team and firm wide initiatives
Work in collaboration with the team to direct team members, share knowledge and ideas to improve communication, set team goals and recognise achievements
Develop own profile and build knowledge and technical expertise to enhance professional development
Build knowledge and awareness of all aspects of the firm’s service to help identify opportunities to up sell and cross sell services to clients and communicate this to the team
Support marketing and business development initiatives to increase client portfolio and new business
Engage positively with the business and advocate the firm’s values
Take responsibility for own personal and professional behaviour
Act with honesty, fairness and integrity in all dealings with clients, contacts and colleagues whilst respecting confidentiality and building trust.
General
Take ownership of work/assignments and improvement processes
Take responsibility for following the firm's procedures
Meet all targets set by the firm
Maintain client confidentiality
Technical, Training and Skills Levels
ACCA or ACA qualified
Fluent in English plus one or more of the following languages: Mandarin or Cantonese.
Good technical and compliance skills
Maintain high standards of professional conduct and practice
Maintain professional scepticism
Understand and identify business risk
Effective use of business tools
Develop coaching, and mentoring skills
Excellent communication skills
Build relationships with peers internally and externally
Understand other client facing service areas: audit, tax, payroll
Excellent client handling and relationship skills
Awareness of relevant financial targets and constraints
Seek innovative solutions with 'out of the box' thinking to deliver excellent client service
Generate and implement new ideas to progress the business
Develop specialist expertise relevant to servicing client portfolio
Strong business acumen
Develop good networking and rapport building skills
Marketing and business development skills
Demonstrate effective management and leadership style that inspires others

Employment type
Full-Time

Work arrangement
No