Line Locator Supervisor

Bermex, Inc.
Full time Regular
About the Role:
The Line Locator Supervisor reports to the Operations Manager at Bermex and is responsible for overseeing the safe, accurate, and timely completion of underground utility locating work. This position leads a team of Line Locator Technicians, manages daily ticket workload and field performance, monitors Operator Qualifications (OQs), and ensures compliance with company, client, safety, and regulatory requirements.
The Line Locator Supervisor plays a key role in employee development, work quality, productivity, safety, and the overall success of field operations.
What You’ll Do
Supervision and Leadership:
Supervise, coach, and provide day-to-day guidance to a team of Line Locator Technicians
Set clear expectations for safety, quality, productivity, attendance, and professional conduct
Monitor employee performance and provide timely coaching and feedback
Conduct performance evaluations and support employee training and development
Partner with Operations and HR, as appropriate, to address employee performance and conduct concerns
Support the onboarding and field training of new employees
Field Operations and Ticket Management:
Oversee daily ticket assignments, workload, and completion to ensure operational and client expectations are met
Monitor safety, productivity, work quality, and timely ticket completion
Conduct routine field observations and audits to verify work quality and compliance
Troubleshoot and resolve field, equipment, and technical issues
Ensure locating equipment, vehicles, and tools are maintained in safe working condition
Assist with field operations as business needs require
Safety and Compliance:
Maintain and monitor employee Operator Qualifications (OQs) and other required training or certifications
Ensure work is performed in accordance with company policies, client requirements, safety procedures, and applicable regulatory requirements
Conduct safety inspections and field audits to identify hazards, quality concerns, and opportunities for improvement
Address identified concerns and implement appropriate corrective actions
Stay current on applicable line locating practices, safety requirements, and regulatory standards
Promote a strong safety culture and reinforce safe work practices throughout the team
Record Keeping and Reporting:
Maintain accurate records of completed work, tickets, photographs, audits, and other required documentation
Prepare and submit reports related to team activities, productivity, quality, performance, incidents, and operational concerns
Utilize computerized systems to track work assignments, employee performance, inventory, and other operational information
Ensure required documentation is complete, accurate, and submitted within established timeframes
Customer and Client Service:
Address customer and client questions or concerns related to locating work
Coordinate with internal teams to resolve service issues and support operational needs
Communicate professionally with customers, clients, contractors, and other stakeholders
Provide technical guidance related to locating activities when appropriate.
Inventory and Equipment Management:
Monitor inventory of locating equipment, tools, and other operational supplies
Coordinate equipment and material needs to support field operations
Help ensure company equipment and resources are appropriately maintained, tracked, and utilized
About You
Must Haves:
Education: High School Diploma or GED
Age: Must be 21 years of age or older
Driver’s License: Must possess a valid driver’s license and meet applicable company driving requirements
Experience: Minimum of 3 years of experience in damage prevention, utility line locating, or a related field
Previous supervisory, team lead, or other demonstrated leadership experience
Current or previous applicable Pipeline Operator Qualification (OQ) training, with the ability to meet and maintain required OQ qualifications for the position
Working knowledge of utility locating practices, 811/ticket management processes, safety procedures, and applicable regulatory requirements
Ability to read and interpret utility maps, prints, work tickets, and other technical documentation
Ability to effectively supervise, coach, and hold employees accountable for safety, quality, productivity, attendance, and performance expectations
Ability to prioritize and manage daily ticket workload and adjust resources based on operational needs
Ability to conduct field observations and audits and identify safety, quality, or performance concerns
Ability to use smartphones, tablets, computers, ticket management systems, and other electronic applications required for the position
Strong troubleshooting, problem-solving, and decision-making skills
Ability to accurately maintain records, reports, and employee documentation
Ability to communicate professionally and effectively with employees, customers, clients, and management
Ability to work independently and make sound decisions in a fast-paced field environment
Ability and willingness to work outdoors in varying weather and environmental conditions as operational needs require
Ability to meet applicable drug and alcohol testing requirements
Nice to Haves:
Advanced technical training or certification in utility line locating or damage prevention
Experience supervising a utility locating or damage prevention team
Experience managing 811 ticket volume, workload distribution, productivity, and quality metrics
Experience conducting field audits, quality reviews, or safety observations
Experience training or developing Line Locator Technicians
Experience with electronic ticket management,